Koala Artisan StorageCenter

3 Comments

Introducing the Artisan StorageCenter

 

The Artisan StorageCenter offers you exceptional quality and innovative design. Base model features include six spacious soft-closing drawers, two center interior adjustable shelves, a right and left bi-fold set and two fabric palettes for expanded work surface. 

Optional Thread Closet

The Thread Closet holds 100 spools (up to Mini-King size) on durable metal pegs. Each shelf holds 20 spools. The top four shelves tilt for easy access to back-row spools. Also includes two notion trays for easy access. 

 

Optional Outback Leaf Extension

Maximize your surface area with an Outback Leaf Extension and Outback shelves.

 

Additional Glide-Out Storage Closet Options

The Artisan StorageCenter base model comes standard with a center interior open storage area. It can be accessorized with any combination of one or two Artisan Closets. You can choose from an Embroidery Module Closets (that accommodates most Baby Lock and Brother modules), Notions Closet, Hoop Closet or Thread closet (accessories & notions not included).

 

Base Model

This model is shown in Birdseye Maple with optional Thread Closet, Door Shelves, and Outback Leaf Extension. Notions not included.

 

For more information on the Artisan StorageCenter click here. Visit your Koala Retailer today to find your dream studio!

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3 Comments (+add yours?)

  1. avatar Karen Nettesheim
    Oct 18, 2018 @ 06:48:19

    Can you tell me if the insert for the Tresure chest pro IV cabinet with the cut out for a Destiny model sewing machine could be used for a unity machine. The cabinet model is a Treasure Chest ProIV. The Matching Wood Insert is for a Babylock Destiny.
    I have a friend who wants to buy my Cabinet but she has the Unity Model sewing machine. She wants to know if she needs to order an insert for the Unity or can she use the Destiny insert for the Unity.

  2. avatar Patty Lopez
    Oct 19, 2018 @ 22:46:13

    Hello,
    Do you have a table /cabinet big enough for the new Brother Luminaire Embroidery machine?
    If so can you provide me the link or details for it. I live in Santa Clara/San Jose California area.

    Patty Lopez

  3. avatar Hazel Peterson
    Apr 14, 2019 @ 18:11:23

    April 14, 2019
    To Whom It May Concern:
    I ordered a Koala cabinet from Nuttall’s Sewing the end of November 2018 and received an email from Koala on December 8, 2018 acknowledging that my order had been received. Per the email and a follow up telephone call I assumed the cabinet would be delivered the end of December or January 2019. It wasn’t until February 13, 2019 that I received another email and phone call from the company with condolences about the delay. I was offered a free case of thread for the tardiness and was informed the cabinet would arrive within the next few weeks. On April 1, 2019, the cabinet finally arrived. I have never received the promised thread.
    However, during the delivery and assembly process the workmen encounter an issue. The cabinet could not be completely assembled due to manufacture defects. The top roller track was roughly an inch off of where the rollers were positioned, making assembly of this portion impossible. Please see photo below. Upon the discovery of this defect one of the delivery men called Koala to resolve the problem. The represented informed us that all Koala cabinets are inspected and constructed prior to shipping and there would be no errors in any shipped products. As we explained the situation the represented was emphatic about the quality and accuracy of the construction and provided two alternatives: 1) accept the cabinet as delivered; 2) refuse the delivery.
    At this point I was 4 months waiting on delivery and a couple hours into construction. I worried that refusing the order would back log me even further and prolong my inability to use my embroidery machine. This 4-month gap has cost me work time and potential clients, the risk of refusing delivery was too costly. So, I came up with a third option I called my son to see if he could assist the workmen in fixing the defect. While on the phone with the representive my son came over re-drilled holes, repositioned damaged track teeth and rollers. With his assistance construction on the cabinet was able to be completed.
    At the end of this construction I was offered ‘stuff’ to compensate for the defect and time required to fix it. I informed Emily (the Koala Representative) that I had no use for any of the items but that my son had given 3 hours of his day to fix their mistake and inability to check their products. Despite all the efforts from the delivery men and my son, I still have an expensive and defective cabinet. I was informed that Koala would be contacting Nuttall’s to work out a payment plan for my son’s time and compensation for the issue I had encountered.
    After ending the call, the delivery men and my son agreed that damages were caused pre-shipment and that there was no way this cabinet had ever been put together, checked, or run through quality control as I had been informed, simply that Koala had sent this from the factory as it arrived.
    In summation I have been a costumer at Nuttalls for years and have had nothing but wonderful experiences with the store, staff, and products. But dealing with Koala has been an incredibility negative and frustrating experience, and I worry about the type of manufacture that Nuttalls is dealing with. My concerns are as follows:
    1. The lengthy time frame to deliver the cabinet and multiple unmet shipment dates.
    2. The condition of the cabinet when it arrived.
    3. The way I was dealt with by the Koala representative, who persisted in talking down to me and implying the defect could not have been a factory error.
    4. The failure of the company to take any responsibility for the problem and resolve it in an adequate way.
    5. Failure to follow through on promises for late delivery.
    I have already lost business, money, had to accept an inferior cabinet and had to rearrange numerous activities because of the irresponsibility of Kolaha. If I hadn’t had to suffer additional problems I would have returned the cabinet. I could never in good conscious recommend this product or company.
    Hazel Peterson
    801-943-6341
    Samsam3316@msn.com
    Cc Eric Garcia Nuttall’s Sewing

3 Comments (+add yours?)

  1. avatar Karen Nettesheim
    Oct 18, 2018 @ 06:48:19

    Can you tell me if the insert for the Tresure chest pro IV cabinet with the cut out for a Destiny model sewing machine could be used for a unity machine. The cabinet model is a Treasure Chest ProIV. The Matching Wood Insert is for a Babylock Destiny.
    I have a friend who wants to buy my Cabinet but she has the Unity Model sewing machine. She wants to know if she needs to order an insert for the Unity or can she use the Destiny insert for the Unity.

  2. avatar Patty Lopez
    Oct 19, 2018 @ 22:46:13

    Hello,
    Do you have a table /cabinet big enough for the new Brother Luminaire Embroidery machine?
    If so can you provide me the link or details for it. I live in Santa Clara/San Jose California area.

    Patty Lopez

  3. avatar Hazel Peterson
    Apr 14, 2019 @ 18:11:23

    April 14, 2019
    To Whom It May Concern:
    I ordered a Koala cabinet from Nuttall’s Sewing the end of November 2018 and received an email from Koala on December 8, 2018 acknowledging that my order had been received. Per the email and a follow up telephone call I assumed the cabinet would be delivered the end of December or January 2019. It wasn’t until February 13, 2019 that I received another email and phone call from the company with condolences about the delay. I was offered a free case of thread for the tardiness and was informed the cabinet would arrive within the next few weeks. On April 1, 2019, the cabinet finally arrived. I have never received the promised thread.
    However, during the delivery and assembly process the workmen encounter an issue. The cabinet could not be completely assembled due to manufacture defects. The top roller track was roughly an inch off of where the rollers were positioned, making assembly of this portion impossible. Please see photo below. Upon the discovery of this defect one of the delivery men called Koala to resolve the problem. The represented informed us that all Koala cabinets are inspected and constructed prior to shipping and there would be no errors in any shipped products. As we explained the situation the represented was emphatic about the quality and accuracy of the construction and provided two alternatives: 1) accept the cabinet as delivered; 2) refuse the delivery.
    At this point I was 4 months waiting on delivery and a couple hours into construction. I worried that refusing the order would back log me even further and prolong my inability to use my embroidery machine. This 4-month gap has cost me work time and potential clients, the risk of refusing delivery was too costly. So, I came up with a third option I called my son to see if he could assist the workmen in fixing the defect. While on the phone with the representive my son came over re-drilled holes, repositioned damaged track teeth and rollers. With his assistance construction on the cabinet was able to be completed.
    At the end of this construction I was offered ‘stuff’ to compensate for the defect and time required to fix it. I informed Emily (the Koala Representative) that I had no use for any of the items but that my son had given 3 hours of his day to fix their mistake and inability to check their products. Despite all the efforts from the delivery men and my son, I still have an expensive and defective cabinet. I was informed that Koala would be contacting Nuttall’s to work out a payment plan for my son’s time and compensation for the issue I had encountered.
    After ending the call, the delivery men and my son agreed that damages were caused pre-shipment and that there was no way this cabinet had ever been put together, checked, or run through quality control as I had been informed, simply that Koala had sent this from the factory as it arrived.
    In summation I have been a costumer at Nuttalls for years and have had nothing but wonderful experiences with the store, staff, and products. But dealing with Koala has been an incredibility negative and frustrating experience, and I worry about the type of manufacture that Nuttalls is dealing with. My concerns are as follows:
    1. The lengthy time frame to deliver the cabinet and multiple unmet shipment dates.
    2. The condition of the cabinet when it arrived.
    3. The way I was dealt with by the Koala representative, who persisted in talking down to me and implying the defect could not have been a factory error.
    4. The failure of the company to take any responsibility for the problem and resolve it in an adequate way.
    5. Failure to follow through on promises for late delivery.
    I have already lost business, money, had to accept an inferior cabinet and had to rearrange numerous activities because of the irresponsibility of Kolaha. If I hadn’t had to suffer additional problems I would have returned the cabinet. I could never in good conscious recommend this product or company.
    Hazel Peterson
    801-943-6341
    Samsam3316@msn.com
    Cc Eric Garcia Nuttall’s Sewing