About Koala Studios

Koala Studios: 10 Koala Studio Design Advantages

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1. Assembled in the USA


About Koala Studios

All Koala Studios are assembled by American Craftsmen in the USA. They are beautiful in their design and appearance and are built with the best materials and utmost care, providing a lifetime of enjoyment.


2. Rounded Beveled Edges


About Koala Studios

Koala Studios feature rounded corners and beveled edges, enhancing the Studio’s appearance and eliminating corners that snag fabric.

To achieve this, each board is precisely shaped with a computer-controlled diamond tip router, eliminating the need for saws that leave sharp edges.

To incorporate this advanced design features, the wood core must be made from a dense, high-grade 3/4-inch fiberboard with no imperfections.


3. Rich Elegant Veneer


About Koala Studios

Koala Studios are available in eight elegant finishes and will enhance any decor.

Each studio is finished in the same rich veneer and color inside and out and top to bottom, making it as beautiful opened as it is closed.

The veneer is applied through an advanced process called thermo-forming, which encapsulates the entire board and eliminates the need for edge banding.

The finish is a thick vinyl veneer that is hard-wearing, scratch-resistant, water-resistant, and easy to clean.


4. Remote controlled G3 Electric Glide Lift


About Koala Studios

Koala Studios’ innovative lift design enables the operator to effortlessly position their machine at any level with the push of a button. The user has a choice between a hand-held remote control and a built-in toggle switch.

The Koala G2 Lift has been designed to support all machines and provide a stable platform at every position. Two solid rails extend the full length of the lift platform, and the direct drive rack and pinion system moves your machine smoothly and quietly.

For the largest, heaviest machines, Koala’s optional G3 XL Lift provides extra space and support. The XL Lift is available on several studio models.


5. Large Capacity Full-Extension Drawers


About Koala Studios

Koala Studios feature full-extension drawers that glide open and close softly. The silent soft-closing hydraulic cushion makes the drawers impossible to slam.

The 5/8-inch framed drawer boxes combined with the steel drawer glides are weight tested to hold up to 120lbs. fully extended.


6. Multifunctional Bi-Fold Doors- Notion & Fabric Palettes


About Koala Studios

Koala Studios provide flexibility to minimize or maximize the Studio’s designated space by using or removing the Multifunctional Bi-Fold Doors.

If space is minimal, the doors can be folded flush to the sides of the Studio, or the doors can be easily removed.

If room permits, usable surface space or storage can be added to the left or right by attaching Notion & Fabric Palettes to the weight-bearing doors.

The Palettes can be positioned withing a 270-degree radius, providing usable surface areas where needed to support a variety of projects.

All studios are designed to pair together and if needed, the Bi-Fold Doors can be removed and stored.


7. Customizable Options in Width & Height


About Koala Studios

Koala Studios based models are built in widths of 27, 36, 53, and 70 inches. Each model’s footprint can be minimized or maximized depending on the Studio’s designated space.

Choosing the ergonomically-correct height of a Studio is a personal decision based on the individual’s desire to create while sitting, standing, or both. Koala Studios have options in heights of 29 1/4, 32 1/4, 35 1/4, and 38 1/4 inches.

At 35 1/4 and 38 1/4 inches, Koala Studios can be used comfortably while standing for cutting and placement of fabric. The taller height studios can also be used comfortably while sitting with the adjustable Foot-Control Rest and adjustable Koala Sew Comfort Chair.


8. Customizable Options in Shelving, Storage & Accessories


About Koala Studios

The surface and storage areas of your Studio can be maximized with an outback leaf extension, outback shelves and storage boxes. This is ideal when the Studio is positioned toward the center of the room, allowing access from every side.

A custom matching machine insert allows the Studio to be used by any brand or model of machine and enables the fabric to glide over the Studio surface.


9. Top Drawer Delivery


About Koala Studios

Koala Studios Top Drawer Delivery Service is a premium in-home delivery option that delivers the Studio into the owner’s home and room of their choice. The Studio arrives assembled and after the delivery team positions it, the owner only needs to attache their palettes, adjustable shelves, and accessories.


10. Lifetime Warranty



Koala Studio’s Lifetime Warranty protects against manufacturer’s defects in the workmanship and materials and is our promise of quality and responsibility.

The location of Koala’s American factory and superior design enable components of the Studio to be repaired or have a component replaced in case of damage, restoring the Studio to its original condition.

164 Comments (+add yours?)

  1. avatar Cheryl McEwen
    Jun 16, 2015 @ 17:10:25

    I have wanted a Koala studio for my home. I have seen some and the workmanship looks great. Being a taller person I like the height options.


  2. avatar Helen Miller
    Jun 21, 2015 @ 12:19:11

    I have to disassemble my Koala studio. I can not remember what the tool was that locked the shelves in place. Does anyone know?


    • avatar Janet
      Feb 07, 2016 @ 02:44:27

      The tool came with your unit. What did you do with those when it was delivered?


  3. avatar Leslie Shattles
    Jul 08, 2015 @ 10:36:37

    just a suggestion, I have your quiltmate cabinet and love it, but have you ever considered an embedded metal yard stick, sure would come in handy


    • avatar Tori
      Aug 24, 2016 @ 14:03:40

      Hi Leslie! Thank you so much for your feedback. We will pass this along to our design team.


  4. avatar Pat
    Jul 22, 2015 @ 13:02:28

    I have a suggestion for your cabinets. There is a gap at the back of the cabinet between the back panel and the floor. This is true all the way around due to the wheel raising the cabinet off the floor. But, at the back, this causes the foot pedal to slip under the back and get stuck in the “on” position, causing the machine to keep on sewing without your foot being on the pedal. Yes, this can be mitigated by adding non-slip material under the pedal, but this doesn’t work very well, and sometime doesn’t work at all depending on the floor surface. Or, one could nail a panel to the inside of the back panel, which would work, but seems like it shouldn’t have to be done at all! I’ve seem all kinds of makeshift solutions to this problem! I think if you made the back panel a bit lower in the pedal area the problem would be eliminated. Is this problem something that your design team has looked at or considered addressing?


    • avatar Tori
      Aug 24, 2016 @ 14:01:11

      Hi Pat! Thank you so much for your feedback. We will pass this along to our design team. Thank you!


  5. avatar Michael
    Jul 28, 2015 @ 17:10:42

    Your website states your cabinets are made of fibreboard not wood. Do your fibreboard and finishes contain formaldehyde or other off-gassing chemicals?


    • avatar Deb
      Aug 29, 2015 @ 20:47:13

      I am so glad you posted this question about off gassing chemicals, as it is something I have wondered myself.


  6. avatar F Brewer
    Aug 22, 2015 @ 13:36:02

    What is the approx weight of the TreasureChest Plus IV?


  7. avatar Jeannie
    Aug 25, 2015 @ 15:32:55

    I have a Unity baby lock machine and I am looking into getting a Koala cub cabinet.
    I have room for the 36″ or possibly 53″ cabinet.What is the depth of the Koala cabinet?


  8. avatar Tea
    Nov 07, 2015 @ 21:03:35

    I have a kola chair. I purchased 11 years ago. When I purchased the chair, the store called the manufacture about the warranty. They said it would be a lifetime warranty. I like my chair, but the hydraulics has played out. Is there a replacement part for it?


  9. avatar Mary Eunice Weinkauf
    Nov 09, 2015 @ 20:42:51

    Recently bought a Bernina q20 table machine. When we looked for the plans to put the table together it was hidden in the drawer with a sheet that told us where the plans were. This sheet could have been helpful on one of the boxes or on one of the pieces of the table.


  10. avatar Patrice
    Nov 16, 2015 @ 17:07:13

    Where do I find the instructions on how to adjust the machine platform? I have looked various places online and can’t find anything! I am very frustrated! The cabinet it fine, but I don’t know how to adjust the two screws on the track to make the platform stop with the machine level with the table using the plastic insert. The machine goes down and locks, and comes to the top, but will no longer stay in place with the plastic insert.
    I was told by one of your independent distributors that you had instructions online.


  11. avatar Kelly Pilkinton
    Nov 17, 2015 @ 16:56:46

    Please remove me from your mailing list. Thank you.


  12. avatar Donna Hessel
    Dec 31, 2015 @ 20:36:22

    I purchased a Outback Plus (teak) in May of ’01 at Nancy’s Notions. The plastic that is around the
    platform that holds the sewing machine is breaking off. The Company that I purchased it from, SCS USA of Portland, Or. is no longer in business. Does that mean that my “Koala Cabinets Limited Lifetime Warranty” is no longer any good?


    • avatar Tori
      Aug 24, 2016 @ 14:28:43

      Hi Donna! Please call our consumer helpline at 1-877-496-8060 to speak with someone about your warranty and cabinet repairs. Thank you!


  13. avatar Mary Jane Eichholz
    Jan 08, 2016 @ 22:37:35

    I just received my Koala cabinet (3 months after I ordered it …). We are missing a part, but the delivery people just shrugged their shoulders. I also got my chair in two boxes, with no instructions on how to put it together (the delivery people said it wasn’t their responsibility to put the chair together). I’m working with my dealer to figure out the missing part (the second swing support for the extended work table – we only got one, there clearly is a spot for the second one and now the table has no support on one side…). I’m very excited to get this, I’m sure I will love it to pieces, but I guess I expected more from the “top shelf delivery” and I still am not sure everything is there – they put it together, the second person bailed out to the truck and the man put his thing in front of me to sign … so I don’t know if I was supposed to test and look for things (there was no checklist to see that everything was there). Just disappointed with the delivery and wondering still if everything I ordered got delivered (they didn’t put the shelving together, either, but that’s ok because I’m not ready for it, I just ordered it because I was told I couldn’t order it after the fact).


    • avatar Tori
      Aug 24, 2016 @ 14:24:28

      Hi Mary! If you are still missing this part or have questions, please contact your local Koala retailer or call our consumer helpline at 1-877-496-8060. Thank you!


  14. avatar Barbara Roy
    Jan 20, 2016 @ 11:48:38

    I am looking for a sew chair. Send me pictures and prices of your chairs


  15. avatar Sandra
    Apr 05, 2016 @ 13:47:01

    I ordered the Artisan cabinet standard height with the outback extension and now am trying to figure out where I want the electrician to place my in-floor electrical outlet. I need to know where in the entire cabinetry the actual opening to the floor under the machine is located.
    Thanks for you response.


    • avatar Bunnie
      May 31, 2016 @ 20:37:12

      I have an Artisan cabinet. Hopefully you already have yours by now, or at least you found the right place to get your answer. If not, then: There are 3 openings in the BACK of the main cabinet, two on the right (as viewed from the front) and one in the center.


  16. avatar Shirley G.
    Apr 14, 2016 @ 07:22:20

    I was just given a koala cabinet Treasure Chest. Something fell behind a draw and I need to remove to get it. Can you tell me how to remove the draw? Thanks


    • avatar Tori
      Aug 24, 2016 @ 14:21:06

      Hi Shirley! Instructions for adjusting the drawers on your Koala cabinet can be found here: http://bit.ly/28QfcNH. Thank you!


  17. avatar Linda
    May 02, 2016 @ 21:38:15

    I have tried to enter the present contest but get a 401 error message when the page tries to load. Is this happening to anyone else? Thanks


  18. avatar JOYCE HAMAS
    May 10, 2016 @ 20:57:20

    I have recently shopped for a sewing machine cabinet to house a Baby Lock Destiny but have been looking at other brands. As fate would have it, your wonderful offer just arrived with what appear to be superior designs and quality. I dearly hope to win!


  19. avatar Doris Culver
    Jun 06, 2016 @ 14:42:01

    i feceived my creative machine embroidery magazine today and it sid to sign up for the drawing but it was to late


  20. avatar Kay dawson
    Jun 29, 2016 @ 10:21:20

    my power lift is no longer working. My sudio is 4 years old.
    How do I get it replaced?


    • avatar Tori
      Aug 24, 2016 @ 14:18:46

      Hi Kay! Please call our consumer helpline at 1-877-496-8060 to speak with someone about your power lift. Thank you!


  21. avatar Kim Rayburn
    Aug 17, 2016 @ 04:20:40

    I am looking for information for a friend. His wife’s Koala stowaway cabinet needs repair. One top leaf which opens over the machine has the veneer come completely off. How is this repaired and what kind of glue would reattach it? Also, the trim around the machine platform has cracked in several places. can this be replaced? Also one of the handles on the drawers has broken (the loop to lift and pull is detached and won’t stay in), can this be replaced. If this is not the correct place to ask, please direct me if possible. Thanks for your help.


    • avatar Tori
      Aug 24, 2016 @ 14:18:03

      Hi Kim! Please call our consumer helpline at 1-877-496-8060 to speak with someone about these repairs. Thank you!


  22. avatar Cherie Thorpe
    Aug 20, 2016 @ 06:32:12

    I purchased a Koala Cabinet in 2012, and can’t express my disappointment in it. The veneer (laminate) is peeling off all of the shelves, the top, and is starting to peel off the drawers. The cam locks that hold the swing out tops keeps coming loose, and has actually fallen off. The dealer I purchased this cabinet from is “out of business.”

    I called the customer service department, and they have yet to get back to me. So here I sit with warranty in hand, and a 2,700.00 plus cabinet that is falling apart before my eyes. To date I have not heard from customer service.

    At this point it would be hard for me to recommend Koala.


    • avatar Tori
      Aug 24, 2016 @ 14:17:11

      Hi Cherie! We are so sorry that you are disappointed.

      Have you heard back from our consumer helpline yet? If not, please send an email to facebook@tacony.com with your contact information, and we will get you in touch with the right person. Thank you!


  23. avatar Susan Raabe
    Aug 24, 2016 @ 13:52:05

    I accidentally got too close to the edge of the outback extension when pressing with steam, and it is buckling and coming off the edge. I know this isn’t a warranty issue, but after reading the process used to apply it in the first place, how do I go about replacing it? Can I order the edge piece from you and have it reapplied by a local business? It certainly isn’t worth it to ship it to you for repair. Would it hold if I glued it on? I can live with it, but I’d like to keep it “new” looking! Thank you.

    P.S. I haven’t seen any answers to the questions people have posted to this site. Are they answered via e-mail?


    • avatar Tori
      Aug 24, 2016 @ 14:06:22

      Hi Susan! Please call our consumer helpline at 1-877-496-8060 to speak with someone about the best course of action. Thank you!


  24. avatar JOANNE
    Aug 28, 2016 @ 11:08:44

    Please can you tell me if you supply these to the UK? I would really love one!!


  25. avatar Carol
    Aug 28, 2016 @ 22:57:13

    I have a brand new Koala Cub cabinet. Why won’t my lift work? Shouldn’t I have to plug it in? And if so, where is the cord with a plug? Turning the I/O toggle switch doesn’t help. It also does not light up, as videos tell me it’s supposed to.


  26. avatar Paul Quimby
    Aug 30, 2016 @ 14:13:20

    I am the registered owner of a koala table which was gifted to a relative. She has some part on it that is defective. Can I have her contact you for help directly under your lifetime warranty or does the request have to come thru me?


  27. avatar Judy Powell
    Sep 23, 2016 @ 16:54:57

    Would you please have the 2 sizes of Serger cabinets and the 2 Artisan cabinets and the new sewing cabinet available in the planning room section so that we can design our rooms to include some of the new cabinet designs.

    thank you, judy powell


  28. avatar Joanne Flanders
    Oct 02, 2016 @ 17:01:45

    Dear Koala, I want to furnish an empty room and need room design assistance. If I sent you the room dimensions would your team be able to suggest which pieces I should buy? Ideally the room will be setup for the following:

    High (or adjustable) table/work station for cutting fabric
    Desk or some type of table to leave a sewing machine out on for sewing.
    Space for a Serger so it can also be left out.

    Thank you, Joanne


  29. avatar Karla Colle
    Oct 05, 2016 @ 15:50:09

    Would like to know the dimensions on the Babylock Serger cabinet. Will a Bernina 1150 MDA serger fit in it?


  30. avatar Lesley Buechel
    Oct 29, 2016 @ 22:15:07

    Love my Koala studio have a couple of chips on it anybody know where I can get some touch up paint it’s white.


  31. avatar Darsie Riccio
    Dec 01, 2016 @ 11:27:21

    Your website is WAY out of date! This makes me doubt the accuracy of information.
    It is still advertising a drawing which ended months ago. Where might I find up to date information? I’m interested in your Artisan Studio.
    Darsie Riccio


  32. avatar Terri Kannon
    Dec 18, 2016 @ 14:38:24

    I recently moved and my movers somehow “lost” three of the wheels to the bottom of my “Stowaway” Koala cabinet. I need the black wheel that fits on the metal post. Can I purchase replacements? Thank you for a prompt reply.


    • avatar Erika
      Dec 30, 2016 @ 10:54:16

      Hi Terri! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement wheels for your studio. Thank you!


  33. avatar Odalys
    Jan 17, 2017 @ 20:02:58

    I just received my Slimline Artisan cabinets. It arrived my home at 8:00PM. The delivery men were courteous but rushing since it was so late. There is side assembly for the embroidery unit that needs to be installed. They said;” it does not require assembly, the unit just lays there”. Well it does require assembly an assembly with precision. I sew, I do not assemble furniture. I purchase Koala, because I trust the brand and know is top of the line, built in the USA. But I’m very unhappy that is not assembled completely. The video on your site about the delivery made me feel it was worth the $350.00 charge. The video only showed the side top panels are easy to assemble by the customer, but not the side unit. Like I said it requires precision. I would appreciate a call and a resolution to this situation. I’m so upset I fell like returning the cabinet.
    I could be reached at 407-931-0228 between 9:30AM To 5:00PM eastern time.
    P.S this is the second Koala cabinet I have purchased


    • avatar Erika
      Jan 30, 2017 @ 15:12:44

      Hello! Thank you for reaching out. The acrylic insert should arrive separately. We are sorry to hear about your experience. We’d like to learn more. Please give us a call at (877) 496-8060 to speak with one of our customer service representatives.


  34. avatar Odalys
    Jan 17, 2017 @ 20:09:14

    My order was also missing the Acrylic Mach insert. The delivery was incomplete


  35. avatar Carol LaPorte
    Jan 20, 2017 @ 07:19:57

    Hi–I need to replace the casters on my Koala Outback Sewing Cabinet. They were lost in a cross country move. Where can I purchase them? Thanks.


    • avatar Erika
      Jan 30, 2017 @ 16:41:24

      Hi Carol! Thanks for reaching out. Please give us a call at (877) 496-8060 to speak with a customer service representative about ordering replacement casters for your cabinet. Thank you!


  36. avatar J. Yandell
    Jan 29, 2017 @ 23:13:02

    My wife recently ordered and received a Sew Mate Plus IV with the OutBack Leaf Extension, XL Lift and XL Custom Cut Matching Wood Insert. The design and build quality of the cabinet is fantastic. However, we are extremely disappointed with the custom cut machine insert. The insert is made of material that is only 1/4 inch thick. This is not the sewing machine insert depicted in the Treasure Chest Plus IV / Sew Mate Plus IV videos on the website. When the insert is installed, it does not sit flush with or sit rigidly in the tabletop cutout. A little pressure causes the insert to react like a springboard. Based on the videos and the $199 cost, we expected the insert to be constructed more like the solid table top insert that comes with the cabinet. Given the quality of the cabinet overall, I expected the machine insert to be designed and built to fill the cutout and sit perfectly flush with the rest of the table without flexing. Consider that for $199, we received the entire Outback Leaf Extension (and support standards) made with 3/4 inch material. For this additional $199, we received a 1/4″ thick flimsy board which is more suitable as a template for building a more practical insert than for actual use as an insert. I suspect Koala’s acrylic insert would be even be more flexible. We don’t think a $199 insert, intended to make the sewing surface level/flush around the machine, should need to be shimmed and blocked in order to be usable when brand new. I will reiterate that the online videos do show an insert constructed to something closer to the dimensions of the solid table top insert, which is what is to be expected given the quality of the fabrication of the rest of the sewing cabinet.


  37. avatar Rita Porter
    Jan 30, 2017 @ 08:31:55

    Where do I find the instructions on how to adjust the locking position on the machine platform in my Outback Plus sewing studio? I have a new sewing machine and the platform needs to lock a couple of inches down from where it does now. I have searched online and have not been able to locate this information.

    Also, how can I get a copy of the owner’s manual for my Outback Plus?

    Thank you!


    • avatar Erika
      Jan 30, 2017 @ 15:57:50

      Hi Rita! Thanks for reaching out. We recommend contacting your local Koala Studios retailer about ordering a replacement manual for studio. You can also ask your retailer about adjusting the locking position on the machine platform or call our consumer helpline at (877) 496-8060. Thank you!


  38. avatar Patti
    Jan 30, 2017 @ 21:49:16

    I would like to purchase a Koala cabinet from a store that is going out of business. I cannot fit it whole into my car. Can I take it apart in store? And, then bring it home to reassemble it.


    • avatar Erika
      Feb 02, 2017 @ 15:14:49

      Hi Patti! Removing the back-leaf extension, doors and drawers would be a good idea in transporting your studio. Just reattach them the same way they are removed. Thank you!


  39. avatar Lane
    Feb 01, 2017 @ 18:45:05

    Is there a specification on how much weight the Outback Leaf Extension can handle?


    • avatar Erika
      Feb 02, 2017 @ 15:16:38

      Hi Lane! The back-leaf extension is designed to hold the weight of a sewing project and the placement of a cutting or pressing mat and the applications of both. The leaf is supported by gate-legs that are positioned towards the center of the extension and the weakest points are the back corners. If you have any additional questions, feel free to call us at (877) 496-8060. Thank you!


  40. avatar Robert Riedel
    Feb 02, 2017 @ 11:33:08

    My wife purchased a Bernina Q20 on November 3, 2016 with a Koala Studio table. On December 1, 2016 the table and machine arrived after being told it would be here in two weeks not four.
    On December 2, 2016, two techs from the store came to assemble the table. It was discovered that one leg was broken and would need to be replaced. We were told that the replacement leg would arrive in mid-December 2016.
    Well it is now February 2017 and NO leg.
    The store keeps telling us that Koala is NOT responding to their request for a replacement leg.

    Teresa is Koala representative that is handling this issue.
    Also, my wife was told that Koala was having trouble matching the table color and now you have new software, so send me a new table if you can’t match the color.

    We see Koala = NO SERVICE


    • avatar Erika
      Feb 03, 2017 @ 11:02:16

      Hi Robert! We are sorry to hear about your experience. We have contacted you via email with further updates on your order.


  41. avatar Virginia Baker
    Feb 22, 2017 @ 08:47:01

    I purchased a used Koala Quiltmate Sewing Table with drop leaf, a quiltmate III chest, and a quiltmate rollabout chest. I need to get instructions on how to adjust the height on the manual lift for the sewing table and I also need to order new rollers for the chests. Where can I get the instructions and who do I contact to order the new rollers?

    Thank you


    • avatar Erika
      Feb 22, 2017 @ 10:48:12

      Hi Virginia! Thanks for reaching out. You can contact your local Koala Studios retailer for instructions or you can speak with the consumer helpline at 1-877-496-8060. To order replacement parts like rollers you will need to call the consumer helpline number. Thank you!


  42. avatar Lane
    Feb 23, 2017 @ 09:38:08

    I have an older machine lift in my Treasure Chest IV. It’s powered and has a pulley system. One of the plastic guides that keeps the assembly in the side track got lost. I contacted Customer Service at 877-496-8060, and was flat out told they don’t sell parts. The person I talked to added that my lift was an old style and came from Australia. Are these very expensive cabinets expected to be disposed of after a number of years?


    • avatar Erika
      Feb 24, 2017 @ 14:38:31

      Hi Lane! Thanks for reaching out. Depending on when and where your Treasure Chest Plus IV was made determines if we can supply a replacement part for your Studio. If your studio is powered by an electric motor and made in the US, we can order a replacement part. However, if your studio was made prior to 2009 you have an older model that was made in factory in Australia. This factory no longer exists, but a factory in China imports similar cabinets to the United States. Here is their contact information: Arrow Cabinets: 800-533-7347 extension 1 for customer service and their website is http://www.arrowcabinets.com. If you have any further questions feel free to call our consumer helpline at 877-496-8060. Thank you!


  43. avatar Paul
    Mar 04, 2017 @ 14:40:53

    My Koala Studios Sewcomfort Chair is defective. The piston rolls around on the base with no stability. The flimsy plastic nail cover doesn’t work. It seems poorly designed. Is there a replacement part, or should I just return the chair?


    • avatar Erika
      Mar 06, 2017 @ 11:22:56

      Hi Paul! Thanks for reaching out. Give us a call at 1-877-496-8060 so we can learn more about the issue you are experiencing with your SewComfort Chair. Thank you!


  44. avatar Barbara
    Mar 11, 2017 @ 15:58:02

    I am unable to open the side leaf on my koala drawer chest. Is there a release somewhere? I do not want to force it.


    • avatar Erika
      Mar 13, 2017 @ 09:29:34

      Hi Barbara! Thanks for reaching out. Please give us al call at 1-877-496-8060 to speak with a representative about opening up the side leaf on your Koala cabinet. Thank you!


  45. avatar Jackie Campbell
    Mar 23, 2017 @ 10:57:06

    On line owner’s manual would be very helpful. I didn’t receive one with cabinet or the pieces that were missed in the original order and just came in yesterday. Also did not receive the hardware for the outback or door shelves. I love my cabinet and everyone has been very nice, the devil is in the details.


    • avatar Erika
      Mar 23, 2017 @ 14:35:16

      Hi Jackie! Thanks for reaching out. We are very sorry to hear that you did not receive the hardware for the outback shelving and door shelves as well as an owner’s manual. Please give us a call at 1-887-496-8060 to speak with someone about your order and the missing items. Thank you!


  46. avatar Hansa Adodra
    Mar 28, 2017 @ 17:12:38

    i purchased Outback koala model some years ago was very happy with it until recently the cabinet platform does not stay a little below the surface for the sewing machine to stay flush with the cabinet platform. It comes up all the way and the machine way higher than the cabinet platform and is very uncomfortable to operate the machine.
    Please advise how I can fix the problem.
    Thank you
    Hansa Adodra


    • avatar Erika
      Jun 21, 2017 @ 14:05:37

      Hi Hansa! We are sorry for the delay in response. If you haven’t already talked with your Koala retailer or called our consumer helpline at 1-887-496-8060 we recommend you contact them and tell them what is going on with the cabinet platform. They will be able to better assist you.


  47. avatar Alice
    Jul 07, 2017 @ 16:18:45

    Hello, I wanted to know can I cut with scissors on my out back leaf? I don’t want to scratch it!


    • avatar Erika
      Jul 24, 2017 @ 09:31:48

      Hi Alice! We recommend investing in a cutting mat to place on the back leaf of your cabinet. If you have any additional questions feel free to give us a call at 1-877-496-8060.


  48. avatar Steve McLaughlin
    Jul 18, 2017 @ 07:25:27

    I need to replace the 5 caster wheels on my wife’s Koala sewcomfort chair. Can you help with a price and availability ? The caster wheels easily come off as the rods are permanently attached to the bottom of th chair.
    Please help,


    • avatar Erika
      Jul 24, 2017 @ 11:07:52

      Hi Steve! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  49. avatar Sandra Smith
    Aug 03, 2017 @ 11:32:01

    A few years ago I ordered three cub cabinets, which I love. I recently ordered an insert for one of them and am having trouble locating exactly how much was charged to my credit card. I may be overlooking the amount, but even after several scans of my statements, I can’t find it. When I received the insert, the packing slip only indicated the amount charged for shipping. The retailer was supposed to email me the amount charged to my card, but they never did. I’m including some information from my packing slip in the hopes that you will be able to find out the information I’d like to have.
    Pack Slip: 443911
    Order Date: 4/17/2017
    Sales Order: 94194
    Ship Date: 6/5/2017
    Thanks for you help,
    Sandra Smith


    • avatar Erika
      Aug 19, 2017 @ 12:41:44

      Hi Sandra! Thanks for reaching out. To better assist you, please give us a call at 1-877-496-8060. Thank you!


  50. avatar Allan
    Oct 21, 2017 @ 12:08:05

    Customer stopped by the shop today. Saturday 21st Oct 1pm.
    She raised her sewing lift to use the machine for embroidery. Artisan Studio cabinet.
    Now the lift will not go back down.
    I had this problem on a QuiltMateIV Plus a few years back, but the Artisan has no exposed access to the limit switch.
    How do I fix this one. The cabinet is at the customer’s home.




    • avatar Erika
      Nov 16, 2017 @ 19:37:55

      Hi Allan! We are sorry to hear this happened at your store. Please call the customer support helpline at 1-877-496-8060.


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