Koala Studios FAQ’s

Koala Studios FAQ

 

Q: If I have a Koala Studio, what happens when I buy a new machine?

A: When you purchase a new sewing machine, you can order a new custom cut machine insert. Koala inserts are custom made for your sewing machine make and model and are available in either matching wood or clear acrylic.

If your new machine is more than 22 in. wide or weights more than 50 pounds, then you will need a new Koala Studio with the XL Lift. Lear more about the XL Lift here.

 

Q: What materials are used to make Koala Studios?

A: The materials used in building Koala Studios were chosen so that each Studio could be made with rounded beveled edges that eliminate sharp edges and corners that snag fabrics. This design element also provides the operator comfort and enjoyment of a beautiful finished piece of furniture.

To incorporate these design advantages, the wood core must be made from a dense, high-grade, 3/4 in. thick fiberboard with no imperfections and shaped with a computer-controlled diamond tip router. Once shaped, the board is then finished with a beautiful, thick vinyl veneer that is hard-wearing, scratch-resistant, water resistant, and easy to clean.

 

Q: Where are Koala Studios assembled?

All Koala Studios are assembled in our own American Midwest factory that is owned by an American third-generation family run business.

 

Q: What heights are available for the cabinets?

A: For most Studio models, there are three height options: 29 1/4 in., 32 1/4 in., and 35 1/4 in. The TreasureChest, StorageCenter, and CraftPro can also be built at a height of 38 1/4 in.

 

Q: What is the best cabinet height for me?

This question is quite personal, and there are several factors that need to be considered when making this decision in addition to a person’s height. One of the biggest challenges our customers deal with are physical issues related to aging that continue to change over time, such as eyesight, flexibility, and possible injuries. In dealing with these challenges, Koala provides several options to meet individual needs that include variables that can be adjusted over time. These variable include adjustable floors, foot control rests, machine lift platforms, and chairs.

Also, it is important to consider if you are only going to use the studio while sitting or if you desire to use it while standing to layout projects and cut fabric. If you want to use it for both sitting and standing, start by choosing the right standing height that meets your personal needs. From there, you will need to order the studio with an adjustable floor, foot control rest, and chair, so that it is ergonomically correct for you while sitting and standing.

 

Q: Does the Outback Leaf Extension come standard with the cabinet?

No. Not everyone has room for the Outback Leaf Extensions, so it is not automatically built into every studio. But if desired, it will need to be added as an accessory option at the time you purchase your base model cabinet as it cannot be added after the Studio is built and shipped.

 

Q: If I don’t order an Outback Leaf, can I add one on later?

No.

 

Q: What do you mean by “Studio”?

More than just a table or storage cabinet, Koala Studios are designed and built to complement your home, as well as inspire creativity. When using a Koala Studio, even when shared with other furniture, we consider this space to be your creative retreat. We also consider a room featuring several Koala models to be a Studio Suite.

 

Q: What is included in a Base Model?

The base model features are standard with each Studio, but vary on companion models. The base model features on a Studio include: electric glide lift, left and right front doors, notion and fabric palettes, internal adjustable shelves, soft-closing drawers, and built at a standard height.

 

Q: What are Outback Shelves?

Optional Outback Shelves are designed to be attached below the optional Outback Leaf Extension. They are designed to provide added storage and enable a user to position the Studio in the center of a room to maximize the storage and surface areas, much like a kitchen island.

 

Q: How should I clean my Koala Studio?

Koala Studios are easy to clean.  We often use Pledge or Windex multi-surface wipes.

 

Q: Is the finish easily scratched?

The finish is a thick vinyl veneer that is mar-resistant, water resistant, and beautiful. Veneer of this quality has a wonderful richness of color, but is not bullet proof. Take care when using scissors, notions, and other accessories. If ever a component of the studio is severely damaged, it can be replaced and will match perfectly.

 

Q: Will my machine fit in a Koala Studio?

The vast majority of sewing machines on the market will fit in Koala’s standard machine opening.

For the largest machines- over 22 in. wide and weighing over 50 lbs.- Koala recommends the optional XL Lift. Click here for more information.

 

Q: What embroidery machines fit in the Koala Artisan Studio?

The Artisan’s Embroidery Module Closet has been designed to fit the Baby Lock Destiny and Brother Dream Machine, as well as all Baby Lock and Brother machines.  It also accommodates most other embroidery modules, but does not fit the Viking Epic.  We recommend confirming with your local Koala retailer to determine the best Studio to fit your machine. Additionally, Bernina 700 and 800 series owners should choose Koala’s BERNINA Studio, available exclusively through BERNINA retailers.

 

Q: What is the Embroidery Hoop Closet?  Can I add it to my Koala Studio?

We have two different sizes of Embroidery Hoop Closets, the “Standard” and “Artisan” hoop closets.  The “Artisan” hoop closet only fits in the Artisan Studio and is included as a standard feature of the base model Artisan studio. In addition to storing a variety of hoops, the Artisan hoop closet provides limited space for stabilizer storage.

The “Standard” embroidery hoop closet may be added as an optional accessory at the time of order on the QuiltMate, QuiltPro, DualMate, SewMate, TreasureChest, and Bernina Studios when equipped with the “Standard” machine lift.  The “Standard” embroidery hoop closet cannot be added as an accessory to these listed models when ordered along with  XL Lift option. The “Standard” embroidery hoop closet may also be added to the Storage Center and Small Storage Centers.

If you are unsure if this can be added to the model of your choice, please contact your local Koala Retailer for help in customizing your studio.

189 Comments (+add yours?)

  1. avatar Eva Krause
    Jul 07, 2018 @ 13:13:15

    Hi I called two days ago about the glide lift on my table not working, I was told that someone would send me trouble shooting. Have not received it yet. Could you please send me those tips.

    Reply

  2. avatar Rishi
    Jul 07, 2018 @ 16:38:52

    Hi. I would like to send you a couple of pictures to help identify the model and age of Koala sewing cabinet. Can toy please reply with an email address.

    Thanks… Rishi

    Reply

  3. avatar Judith A Morris
    Jul 09, 2018 @ 15:22:18

    I moved recently and cannot get hydraulic lift to work. It is positioned at highest level and I am unable to use the hydraulics to position my machine (free-arm) for sewing or for storage. Please advise me on how to fix or unlock this part of my Koala cabinet.

    Reply

  4. avatar Jay Halloran
    Jul 13, 2018 @ 06:44:56

    How much does a Koala sewing cabinet weigh in total?

    Reply

  5. avatar Chris Gugisberg
    Jul 19, 2018 @ 11:23:40

    My hydroelectric lift is not working. Neither remote nor mounter control is working. It is plugged in. What do I do?

    Reply

  6. avatar Bubba Indakitchen
    Jul 19, 2018 @ 20:52:17

    How long do your customers usually have to wait to get questions submitted on your FAQ chat board answered by someone with technical information?

    Reply

  7. avatar Christy Flowers
    Jul 20, 2018 @ 09:01:40

    My sister (Marcy Mayden) relocated from IND to Summerville SC recently.
    The movers damaged one or two pieces of her furniture. One piece was the top and one piece was the bottom corner.

    Can they be repaired?
    Thanks
    Christy Flowers

    Reply

  8. avatar Margaret Berger
    Aug 08, 2018 @ 20:56:07

    My cabinent has a ruler on it. It is getting hard to read, as some numbers are wearing off.
    Is this ruler replacable, as it is adhesive.

    Reply

  9. avatar Linda Stokes
    Aug 09, 2018 @ 19:01:20

    Hello, I’ve been enjoying my Koala since it was delivered in 2011. Lately however, the adhesive trim has begun separating from the cabinet. What can I do to re-attach it? I can send pictures if needed.

    Reply

  10. avatar cobain
    Aug 10, 2018 @ 03:05:14

    Hi, We are the biggest elevator and escalator parts wholesale center in China, pls visit our website: http://www.escalatorparts.cn if want to buy pats from Otis,Kone,Schindler,Mitsubishi,Canny,Hyundai, etc.

    Reply

  11. avatar Mona Jones
    Aug 17, 2018 @ 16:50:13

    I had to take my bottom drawer out to get a hoop that had fallen behind thus causing the drawer not to close properly.
    Now I can’t get the drawer in properly.
    Help please!

    Reply

  12. avatar lianne m houston
    Aug 27, 2018 @ 10:42:54

    Were can I get replacement parts for my Koaka Cub Model# 404518

    Reply

  13. avatar Elizabeth
    Sep 02, 2018 @ 16:18:33

    I purchased a Koala Sewcomfort chair this week. Do I need to register this product with your company? Also what type of warranty does it have? Thanks!

    Reply

  14. avatar Jean
    Sep 03, 2018 @ 15:56:36

    Is it possible to purchase a replacement cover for my Koala Sewing Table – Quilt Mate?
    Thank you!

    Reply

  15. avatar Pat
    Sep 08, 2018 @ 23:02:27

    I need a manual for an older model Koala cabinet. I don’t know how to adjust the old style lift

    Reply

  16. avatar Suzanne Reed
    Sep 18, 2018 @ 15:41:49

    I have a Koala Treasure Chest Plus IV cabinet, Model #70050015. Serial #100003152. It was recently in storage for about a week or two, and the laminate has separate in two different places. These are locations that cannot be clamped. What product do you recommend to re-adhere the laminate and how do you get it to hold until firm/dry?

    Thanks!

    Reply

  17. avatar Pat Dearing
    Sep 26, 2018 @ 15:26:50

    I recently purchased an Artisian cabinet and cannot find a serial number anywhere on it to register.

    Reply

  18. avatar Joan
    Oct 04, 2018 @ 14:23:32

    I need a new pneumatic lift for my Koala sewing cabinet model number KCSTOR6. Can you please help me?

    Thank you

    Reply

  19. avatar Malisa Spivey
    Oct 04, 2018 @ 18:06:58

    Do you sell replacement remotes ?

    Reply

  20. avatar Barbara Herlocker
    Oct 07, 2018 @ 15:39:41

    The hinge holding the opens the top of the machine to the machine portion of the cabinet cracked in two. How can I get a replacement hinge? It is flush so that the top lies flat when sewing. We can install it.

    Reply

  21. avatar Bonnie Haskell
    Oct 08, 2018 @ 10:27:52

    Help,please…the flooring installation guy says I need different casters on my new Koala sewing chair that won’t scratch my laminate. Can I change out the casters? I can’t see how the existing casters are removed. Thanks for your help.

    Reply

  22. avatar Teresa
    Oct 12, 2018 @ 18:43:53

    I just received a Koala G2 sewing cabinet. I do not have a power cord. This cabinet was handed down to me from my mother-in-law. Where can I get a replacement power cord?

    Thanks
    Teresa

    Reply

  23. avatar Claire
    Oct 14, 2018 @ 14:15:38

    I have an older koala sewing cabinet but just got a new machine, I see the inserts say they fit models from 2009 and later, how do I get a new insert for an older cabinet?

    Reply

  24. avatar Kathy Frederick
    Oct 19, 2018 @ 11:48:28

    Hi Folks. I really need to know how large the hole is in the top of the Artisan base. Thanks for your help.

    Kathy Frederick

    Reply

  25. avatar CHERYLLYNN LEROY
    Oct 31, 2018 @ 07:56:15

    Can you give me an estimate of how much the standard sewing table weighs folded up without any shelves attached to the back or on the doors?

    Reply

  26. avatar Rita Yarick
    Nov 02, 2018 @ 16:07:39

    I have a Koala sewing cabinet purchased in the late 1990’s or early 2000. The model # is KCSTOW 8 and the number above that is 380797. The insert where the sewing machine sets has a plastic rim around it that has cracked. I cannot find this model # cabinet on your website. I realize it is an old cabinet and probably not made anymore. How do I find this replacement part?

    Thank you,

    Rita Yarick

    Reply

  27. avatar M Dyroff
    Nov 04, 2018 @ 18:17:04

    The lift is not working on my KBST-29-S-CNM that was purchased in February 2017. I replaced the batteries in the remote, but this did not solve the problem. I can not find any information online to trouble shoot the problem. Can you provide some guidance what I can do, short of buying a replacement lift?

    thank you

    Reply

  28. avatar CHERYLLYNN LeRoy
    Nov 05, 2018 @ 15:42:48

    Can you recommend a repair person to fix my table. My caster was ripped off in moving it and not sure if the bottom piece can be replaced . 252-259-8111.

    Reply

  29. avatar CHERYLLYNN LeRoy
    Nov 05, 2018 @ 15:51:35

    Can I call the 800 number for assistance?

    Reply

  30. avatar Marianne Krell
    Nov 15, 2018 @ 19:27:31

    HI
    I have a koala cabinet and I would like to replace that tape measure thing that is in front of the machine as it has worn out over 15 years. How can I get one? I also broke off a plastic compartment thing that was on the door and would like to replace it. Is that possible?
    Marianne

    Reply

  31. avatar Jean gruber
    Nov 19, 2018 @ 16:29:31

    I need 9 replacements flat head screws for my koala sewing table. I recently moved, the lift up table top had been removed for ease of moving but u cant find the screws. They are about 1/4 in dusnmrter with s felt Phillips head

    Can you please help ?

    Thanks jean

    Reply

  32. avatar Jean Gruber
    Nov 20, 2018 @ 14:45:04

    I found my screws, but have a broken right lower hinge. Can I get a replacement hinge? Thanks jean

    Reply

  33. avatar Cynthia Wharton
    Dec 07, 2018 @ 11:16:51

    I recently moved and some of the pieces that hold my small shelves in place on my Bernina Studio were lost/broken. How can I get replacements?

    v/r
    Cynthia

    Reply

  34. avatar Cathy Sullivant
    Dec 09, 2018 @ 21:29:02

    I just got a new Bernina 590 sewing machine and I need a new insert so my machine will fit into the cabinet I bought years ago. My cabinet is a koala Model Sewmate 407311. Could you please let me know where I can order one to fit my machine and my cabinet.

    Reply

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