Koala Studios FAQ’s

Koala Studios FAQ


Q: If I have a Koala Studio, what happens when I buy a new machine?

A: When you purchase a new sewing machine, you can order a new custom cut machine insert. Koala inserts are custom made for your sewing machine make and model and are available in either matching wood or clear acrylic.

If your new machine is more than 22 in. wide or weights more than 50 pounds, then you will need a new Koala Studio with the XL Lift. Lear more about the XL Lift here.


Q: What materials are used to make Koala Studios?

A: The materials used in building Koala Studios were chosen so that each Studio could be made with rounded beveled edges that eliminate sharp edges and corners that snag fabrics. This design element also provides the operator comfort and enjoyment of a beautiful finished piece of furniture.

To incorporate these design advantages, the wood core must be made from a dense, high-grade, 3/4 in. thick fiberboard with no imperfections and shaped with a computer-controlled diamond tip router. Once shaped, the board is then finished with a beautiful, thick vinyl veneer that is hard-wearing, scratch-resistant, water resistant, and easy to clean.


Q: Where are Koala Studios assembled?

All Koala Studios are assembled in our own American Midwest factory that is owned by an American third-generation family run business.


Q: What heights are available for the cabinets?

A: For most Studio models, there are three height options: 29 1/4 in., 32 1/4 in., and 35 1/4 in. The TreasureChest, StorageCenter, and CraftPro can also be built at a height of 38 1/4 in.


Q: What is the best cabinet height for me?

This question is quite personal, and there are several factors that need to be considered when making this decision in addition to a person’s height. One of the biggest challenges our customers deal with are physical issues related to aging that continue to change over time, such as eyesight, flexibility, and possible injuries. In dealing with these challenges, Koala provides several options to meet individual needs that include variables that can be adjusted over time. These variable include adjustable floors, foot control rests, machine lift platforms, and chairs.

Also, it is important to consider if you are only going to use the studio while sitting or if you desire to use it while standing to layout projects and cut fabric. If you want to use it for both sitting and standing, start by choosing the right standing height that meets your personal needs. From there, you will need to order the studio with an adjustable floor, foot control rest, and chair, so that it is ergonomically correct for you while sitting and standing.


Q: Does the Outback Leaf Extension come standard with the cabinet?

No. Not everyone has room for the Outback Leaf Extensions, so it is not automatically built into every studio. But if desired, it will need to be added as an accessory option at the time you purchase your base model cabinet as it cannot be added after the Studio is built and shipped.


Q: If I don’t order an Outback Leaf, can I add one on later?



Q: What do you mean by “Studio”?

More than just a table or storage cabinet, Koala Studios are designed and built to complement your home, as well as inspire creativity. When using a Koala Studio, even when shared with other furniture, we consider this space to be your creative retreat. We also consider a room featuring several Koala models to be a Studio Suite.


Q: What is included in a Base Model?

The base model features are standard with each Studio, but vary on companion models. The base model features on a Studio include: electric glide lift, left and right front doors, notion and fabric palettes, internal adjustable shelves, soft-closing drawers, and built at a standard height.


Q: What are Outback Shelves?

Optional Outback Shelves are designed to be attached below the optional Outback Leaf Extension. They are designed to provide added storage and enable a user to position the Studio in the center of a room to maximize the storage and surface areas, much like a kitchen island.


Q: How should I clean my Koala Studio?

Koala Studios are easy to clean.  We often use Pledge or Windex multi-surface wipes.


Q: Is the finish easily scratched?

The finish is a thick vinyl veneer that is mar-resistant, water resistant, and beautiful. Veneer of this quality has a wonderful richness of color, but is not bullet proof. Take care when using scissors, notions, and other accessories. If ever a component of the studio is severely damaged, it can be replaced and will match perfectly.


Q: Will my machine fit in a Koala Studio?

The vast majority of sewing machines on the market will fit in Koala’s standard machine opening.

For the largest machines- over 22 in. wide and weighing over 50 lbs.- Koala recommends the optional XL Lift. Click here for more information.


Q: What embroidery machines fit in the Koala Artisan Studio?

The Artisan’s Embroidery Module Closet has been designed to fit the Baby Lock Destiny and Brother Dream Machine, as well as all Baby Lock and Brother machines.  It also accommodates most other embroidery modules, but does not fit the Viking Epic.  We recommend confirming with your local Koala retailer to determine the best Studio to fit your machine. Additionally, Bernina 700 and 800 series owners should choose Koala’s BERNINA Studio, available exclusively through BERNINA retailers.


Q: What is the Embroidery Hoop Closet?  Can I add it to my Koala Studio?

We have two different sizes of Embroidery Hoop Closets, the “Standard” and “Artisan” hoop closets.  The “Artisan” hoop closet only fits in the Artisan Studio and is included as a standard feature of the base model Artisan studio. In addition to storing a variety of hoops, the Artisan hoop closet provides limited space for stabilizer storage.

The “Standard” embroidery hoop closet may be added as an optional accessory at the time of order on the QuiltMate, QuiltPro, DualMate, SewMate, TreasureChest, and Bernina Studios when equipped with the “Standard” machine lift.  The “Standard” embroidery hoop closet cannot be added as an accessory to these listed models when ordered along with  XL Lift option. The “Standard” embroidery hoop closet may also be added to the Storage Center and Small Storage Centers.

If you are unsure if this can be added to the model of your choice, please contact your local Koala Retailer for help in customizing your studio.

238 Comments (+add yours?)

  1. avatar Deborah Evenich
    Jan 23, 2017 @ 11:59:48

    I purchased a Koala cabinet a number of years ago. The plastic sleeve on the outside of the shelf that houses the machine is breaking off in pieces. Is this something that can be replaced? I don’t think it affects the usefulness of the shelf, but it sure doesn’t look very nice.


    • avatar Donna Pritchard
      Jan 26, 2017 @ 22:09:38

      I have the same problem as Deborah Evenich (above ) with the plastic breaking on the outside of the shelf as well. Is there a replacement for this.?I have done an extensive search and can’t seem to find a location for a replacement. I agree with Deborah …it doesn”t look very nice. Please advise me if there is any solution. Thank you. I will look forward to hearing from you.

      Donna Pritchard


      • avatar Erika
        Jan 30, 2017 @ 15:23:00

        Hi Donna! Thanks for reaching out. We recommend calling our customer service helpline to discuss your situation further. They can be reached at (877) 496-8060. Thank you!


    • avatar Erika
      Jan 30, 2017 @ 15:23:42

      Hi Deborah,
      Thanks for reaching out. Please give us a call at (877) 496-8060 to speak with one of customer service representatives about your situation. Thank you!


  2. avatar Tera Barton
    Jan 24, 2017 @ 21:02:17

    The casters on my older model koala cabinet have broken while we were moving. Is there any where I can order new casters?


    • avatar Deana Murchison
      Jan 29, 2017 @ 06:22:46

      I too had my casters broken in a cross country move this month. I am also looking for a place to buy casters.


      • avatar Erika
        Jan 30, 2017 @ 16:42:46

        Hi Deana! Thanks for reaching out. You can order replacement casters for your cabinet by calling (877) 496-8060 to speak with one of customer service representatives. Thank you!


    • avatar Erika
      Jan 30, 2017 @ 16:45:36

      Hi Tera! Thanks for reaching out. Please call (877) 496-8060 to speak with a customer service representative about ordering replacement casters for you koala cabinet. Thank you!


  3. avatar Janie deLeon
    Jan 26, 2017 @ 11:21:37

    I am thinking on purchasing either a Sew Mate Plus IV or the TreasureChest plus IV –
    My question is , if I add height to either cabinet, do the drawer become deeper or is another drawer added to make up for the height? Say, for instance, if I add 6 inches to the Sew Mate Plus IV, is another drawer added or do the drawers become deeper?


    • avatar Erika
      Feb 03, 2017 @ 14:27:04

      Hi Janie! The TreasureChest is 35″ version of the SewMate Plus IV. The TreasureChest has 3 drawers vs. the SewMate with 2 drawers. When extra height is added to a model, it does not increase drawer count or depth. Additional shelf space is added above the drawers.


  4. avatar Ruth Johnson
    Jan 27, 2017 @ 19:41:21

    Can my Koala T-chest 667567 get an insert for a Bernina 830 which ships 50 lbs?


    • avatar Erika
      Jan 30, 2017 @ 16:40:04

      Hi Ruth! You can order a customizable insert for your studio. We recommend visiting your local Koala Studios retailer to place an order. Let us know if you have any further questions. Thank you!


  5. avatar J. Yandell
    Jan 29, 2017 @ 23:35:06

    My wife recently ordered and received a Sew Mate Plus IV with the OutBack Leaf Extension, XL Lift and XL Custom Cut Matching Wood Insert. The design and build quality of the cabinet is fantastic. However, we are extremely disappointed with the custom cut machine insert. The insert is made of material that is only 1/4 inch thick. This is not the sewing machine insert depicted in the Treasure Chest Plus IV / Sew Mate Plus IV videos on the website. When the insert is installed, it does not sit flush with or sit rigidly in the tabletop cutout. A little pressure causes the insert to react like a springboard. Based on the videos and the $199 cost, we expected the insert to be constructed more like the solid table top insert that comes with the cabinet. Given the quality of the cabinet overall, I expected the machine insert to be designed and built to fill the cutout and sit perfectly flush with the rest of the table without flexing. Consider that for $199, we received the entire Outback Leaf Extension (and support standards) made with 3/4 inch material. For this additional $199, we received a 1/4″ thick flimsy board which is more suitable as a template for building a more practical insert than for actual use as an insert. I suspect Koala’s acrylic insert would be even be more flexible. We don’t think a $199 insert, intended to make the sewing surface level/flush around the machine, should need to be shimmed and blocked in order to be usable when brand new. I will reiterate that the online videos do show an insert constructed to something closer to the dimensions of the solid table top insert, which is what is to be expected given the quality of the fabrication of the rest of the sewing cabinet.


    • avatar Erika
      Jan 30, 2017 @ 17:04:12

      Hi J. Yandell, thanks for reaching out. We have sent this to our Koala Studios product team. We will respond back soon with further information.


  6. avatar Lynda Bramlett
    Feb 03, 2017 @ 09:18:17

    When will your Artisan series studios be added to your “Plan a Room” App? I want to see if the artisan will fit into my sewing room.


  7. avatar Barbara Paugh
    Feb 13, 2017 @ 16:03:04

    I need to remove one of the bi-fold doors on my cabinet. In our recent move from Fl to Md the directions seem to have been misplaced. I remember the hinges gave a quick release “button” but font know how. Is there a jpg you can send me to see?


    • avatar Erika
      Feb 13, 2017 @ 16:53:07

      Hi Barbara! Thanks for reaching out. Here is a short video that demonstrates adjusting the doors on your studio that could be helpful in your situation: https://youtu.be/QUUaHiTpA4w If you are still having trouble let us know.


  8. avatar Gail Hyden
    Feb 17, 2017 @ 14:52:27

    I have a Koala sewing table with double lifts, two rolling extensions.
    And one of the hinges is broken. How can I order a replacement?


    • avatar Erika
      Feb 20, 2017 @ 09:37:22

      Hi Gail! Thanks for reaching out. Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts. Thank you!


  9. avatar Brandy
    Feb 24, 2017 @ 05:21:15

    I purchased floor model slimline artisan embroidery module from koala dealer. I want to extend the sides of the sewing table for making quilts.Do you just sell the top piece of the storage cabinets or do I have to buy a storage cabinets for each side?


    • avatar Erika
      Feb 27, 2017 @ 10:30:13

      Hi Brandy! Thanks for reaching out. We do not make side extension leafs. The Artisan RollAbout can be positioned alongside your Slimline Artisan to provide extra surface area and storage. Thank you!


  10. avatar Kathie karsten
    Mar 02, 2017 @ 05:57:29

    Is there an online store to order parts?


    • avatar Erika
      Mar 02, 2017 @ 11:12:49

      Hi Kathie! Thanks for reaching out. We do not sell parts online. You can order parts through the consumer helpline at 1-877-496-8060. Thank you!


  11. avatar Paula Maxwell
    Mar 08, 2017 @ 13:37:24

    I acquired a used Koala cabinet for a multi needle machine. The vinyl veneer is a cherry colored one and is separating and peeling away from the edges and has turned very hard & stiff. Can it be repaired somehow & if so, how? If not, can it be cut off and the under wood coated with something to protect it from being damaged any more than it has been.
    I think it was left in a storage facility with no humidity control.
    Thanks in advance.


    • avatar Erika
      Mar 09, 2017 @ 12:38:06

      Hi Paula! Thanks for reaching out. Give us a call at 1-877-496-8060 to speak with a representative about the options for repairing your cabinet. Thank you!


  12. avatar T
    Mar 12, 2017 @ 10:25:51

    My mom has a Koala KCSTOR5 and is now in the market for a new sewing machine. What brand/model of sewing machine would be best? If needed, can we get an insert so her new machine will fit the KCSTOR5?


    • avatar Erika
      Mar 13, 2017 @ 09:40:32

      Hello! Thanks for reaching out. We recommend visiting your local Koala Studios dealer about the machine options or calling our consumer helpline at 1-877-496-8060 to see about the options for her particular studio. Find your nearest dealer: http://bit.ly/2nmgTWr Thank you!


  13. avatar Jennie Hall
    Mar 12, 2017 @ 14:27:31

    I have a Koala cabinet that is about 10 year old. When the doors are closed, the cabinet can be locked. During a recent move I locked the doors and now cannot locate the key…I’ve looked everywhere. Can I order a replacement key?
    Thank you!
    Jennie Hall


    • avatar Erika
      Mar 13, 2017 @ 09:27:11

      Hi Jennie! Thanks for reaching out! Please give us a call at 1-877-496-8060 to speak with a representative about the options about a replacement key. Thank you!


  14. avatar Kathleen Fields
    Mar 14, 2017 @ 22:58:24

    I have an older Koala Studio (about 12 years old) that I have been using with my Viking machine. I am considering buying the new BabyLock Jazz and wonder if that will fit in the Studio and if inserts are available for it? Thank you.


    • avatar Erika
      Mar 17, 2017 @ 12:07:34

      Hi Kathleen! Thanks for reaching out. Depending on what type of Koala Studio you have will determine if the Baby Lock Jazz will be able to fit into your model. Please give us a call at 1-877-496-8060 to see if this option is available. Thank you!


  15. avatar LaJune
    Mar 17, 2017 @ 16:50:21

    I purchased the my 2nd koala cabinet in November 2016 and paid for several of the additional options. It’s March 2017 and I still HAVE NOT RECEIVED the custom insert for my Baby Lock Destiny 2. I’ve been told over and over that it’s shipped and I should receive it soon. Four months IS NOT SOON. CAN YOU PLEASE HELP ME? All I want is the custom insert that I ordered. I don’t know what happened to this company but something is obviously seriously wrong. I had planned to order again but that’s no longer on my mind. I’m ready to ask for my money back and turn to social media.


    • avatar Erika
      Mar 21, 2017 @ 13:17:54

      Hi LaJune, we are very sorry to hear about your disappointment with our service. The custom insert ships separately from the Studios, but this is not within our standards. Please give us a call at 1-877-496-8060 to speak with someone about the estimated arrival date for your insert as well as the other concerns you may have about your order. Again, we apologize.


  16. avatar Sue
    Mar 18, 2017 @ 14:31:12

    I just received my new cabinet, and the wheels are very stiff. the middle ones on the doors hardly want to move at all. Can you tell me what I can do to make them move easier when opening or closing them bi-fold doors?


    • avatar Erika
      Mar 20, 2017 @ 15:22:44

      Hi Sue! Thanks for reaching out to us. Please give us a call at 1-877-496-8060 to speak with someone about the trouble you are experiencing with your studio.


  17. avatar Teresa galgano
    Jun 21, 2017 @ 18:03:33

    I ordered an artisan sewing cabinet and specified a Bernina 880. Imagine my disappointment when I got the artisan cabinet and the embroidery module didn’t fit. My dealer nor the company mentioned to me that the artisan doesn’t fit the new Bernina 880. You would think that someone would have let me know before spending over $4000 for a cabinet that doesn’t fit embroidery module. I bought a Koala 15 years ago and it is still like new, but the customer service has gone down hill. I find it hard to believe the company couldn’t call me to verify. I would have gladly bought the other cabinet. It would have only taken the company 10 minutes to make the call. Now I am stuck. I posted this last week and someone deleted the comment.


    • avatar Erika
      Jun 22, 2017 @ 16:02:29

      Hi Teresa! Thanks for reaching out. We are very sorry to hear about your experience. Please give us a call at 1-887-496-8060 to speak with a member of our consumer helpline about this.


      • avatar Steve McLaughlin
        Jul 18, 2017 @ 07:03:47

        I need to replace the 5 caster wheels on my wife’s Koala sewcomfort chair. Can you help me? And how much are the 5 caster wheels ? Note – the casters easlily come off as the metal stems are permanately attahed to the bottom of the chair. Thanks, Steve


        • avatar Erika
          Jul 24, 2017 @ 11:07:02

          Hi Steve! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


    • avatar Judy
      Feb 18, 2018 @ 11:10:24

      My Epic Embroidery module doesn’t fit the Artisan cabinet for the Epic machine either. I also was not told that it wouldn’t fit. If you are selling a cabinet with a place for the Embroidery module and the cabinet is for a specific machine, the module should fit in the cabinet. Love the cabinet, but disappointed that the embroidery module doesn’t fit. Part of the reason I bought this cabinet was to have a safe place to store the embroidery module.


  18. avatar Trina Weller
    Jul 07, 2017 @ 17:22:46

    Last fall I ordered a SewMate Plus IV with outback shelves for my sewing room. I recently decided that I wanted to add the Front Door Shelves and ordered them through my local Bernina store/Koala dealer. They arrived this week and I have just unpacked them only to find that they are not the right color. My order form from the local Koala dealer specified oak as the color; however, the shelves are not oak. They are either teak, maple, or cherry – a much redder color with no grain lines such as in the oak colored cabinet. How do I return these and get the correct color?


    • avatar Erika
      Jul 24, 2017 @ 09:40:05

      Hi Trina! Sorry for the delay in response. We are very sorry to hear that your order arrived in the wrong finish. If you haven’t already we recommend contacting the Koala retailer where you initially ordered the Front Door Shelves. You can also contact our consumer helpline at 1-877-496-8060 to discuss returning and ordering again.


  19. avatar Mary Lundberg
    Jul 16, 2017 @ 23:21:02

    I have a chance to buy a used Koala cabinet. It is listed as a Koala Outback Plus. If that is enough information, is there somewhere I can find the details about it? I have a large Viking machine and want to know if the opening is large enough and if the lift will work. The seller doesn’t know anything about the specs. Thanks for any help you can give me. Mary Lundberg


    • avatar Erika
      Jul 24, 2017 @ 10:37:41

      Hi Mary! Thanks for reaching out. Here is a link to learn more about our current model selection: http://bit.ly/2uq0Psm We also recommend contacting our consumer helpline at 1-877-496-8060 to discuss the additional questions you have about this particular cabinet.


  20. avatar Bobbie Etchell
    Aug 01, 2017 @ 16:28:11

    Hi, The lift on my cabinet is a little “sluggish” (I need to give it a little push up to help to raise it). Do I need to oil it somewhere? Thanks, Bobbie


    • avatar Erika
      Aug 19, 2017 @ 12:40:11

      Hi Bobbie! Thanks for reaching out. Please call our consumer helpline at 1-877-496-8060 to speak with someone about your situation.


  21. avatar Crystal
    Aug 13, 2017 @ 11:21:40

    I purchased a used Outback Plus cabinet and need to adjust the lift so that my machine is flush with the insert. Is there a You Tube video available for this? Thanks!


    • avatar Erika
      Aug 19, 2017 @ 12:51:37

      Hi Crystal! Thanks for reaching out. We do have a video about the Electronic Glide Lift: https://youtu.be/DlYC9bH_AtQ However, we can better assist you if you can give us a call at 1-877-496-8060.


  22. avatar Chris Deering
    Aug 16, 2017 @ 16:06:12

    I recently moved and am very sad to see that two casters are missing from my Koala cabinet. It’s a basic cabinet with a leaf that opens for expanded space which has two supports that swing out. I am missing a caster from the support and 1 from the bottom of the cabinet itself. Can you PLEASE tell me how to order 2 new casters. Thanks!


    • avatar Erika
      Aug 19, 2017 @ 12:45:07

      Hi Chris! Thanks for reaching out. Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  23. avatar Valerie Myers
    Aug 23, 2017 @ 22:49:01

    I am considering purchasing a Koala Dualmate. I notice is several of your photographs that you show an iron and a small ironing surface. Are the Koala finishes tolerant of some heat and steam?
    Also I have seen different measurements for the Dualmate outback depth (23 to 34″). How does that work? Thanks.


  24. avatar Sara Cochrane
    Aug 27, 2017 @ 15:05:01

    I just received my CraftPro Plus IV delivery on Friday. Unfortunately there was no owners manual or instruction booklet included. I did contact the company and one is being sent to me and I was sent some pdf files in order to put my shelving units on. I did not receive enough hardware, though, to attach all the additional shelving units and I cannot loosen the locking screws on the support for my machine in order to lower it. Any suggestions and where should I call to get the additional hardware and is there a trick I’m missing to loosen the locking screws (and yes I followed the instructions on the shelf with regards to clockwise versus counter clockwise). I’m a little frustrated that I did not receive an owner’s manual with my delivery.


    • avatar Erika
      Sep 13, 2017 @ 14:03:56

      Hi Sara! Thanks for reaching out. We are sorry to hear that you did not receive an owner’s manual, but with your contact you are being sent a copy. We recommend giving us a call at 1-877-496-8060 to speak with someone about your situation and how we can assist.


  25. avatar Sue Willoughby
    Sep 02, 2017 @ 12:13:08

    I have recently ordered a QuiltMate Plus IV and am anxiously waiting delivery. I have a minor concern as we have a new home with beautiful hardwood floors and am concerned the casters supplied with the studio will scratch the floor. Has anyone else experienced damage to floors? I don’t want to get a carpet, have allergies and carpets tent to make them worse. I am thinking a “soft” caster that is available at a big box store might eliminate any potential problem. How many do I need for the base unit and the outback leaf extension? Your guidance is greatly appreciated.


  26. avatar Marianne Bechtle
    Sep 04, 2017 @ 11:50:38

    My Quiltmate IV was recently damaged during a move in that the sewing machine lift is at the bottom and will not move either way. I will need someone to come and repair it. Who repairs this furniture? Do dealers repair it? I live in Virginia Beach, Va. 23451. Thank you.



    • avatar Erika
      Sep 13, 2017 @ 14:02:07

      Hi Marianne! Thanks for reaching out. Please call our consumer helpline at 1-877-496-8060 to speak with someone about your situation. Thank you!


  27. avatar TINA LANGTRY
    Sep 25, 2017 @ 18:13:14

    Hi, I am looking at purchasing a KOALA Artisan Studio for my sewing area. One thing that I need to know before I do that is what are the dimensions on the Embroidery Unit Closet so that I can tell if my embroidery arm will fit. I have a Husqvarna Viking Designer Ruby Royale machine (2015). It has an embroidery arm that is 20 3/4″ wide, 20 3/4″ long and 5″ thick. I believe it is a type BE 18.




    • avatar Erika
      Oct 10, 2017 @ 10:50:39

      Hi Tina! Thanks for reaching out. You can order a custom machine insert for the Koala Artisan models. We recommend checking out the Artisan DesignPro as it was made with a larger embroidery module and hoop storage.


  28. avatar Virginia Cebell
    Sep 28, 2017 @ 10:27:54

    Help! I can’t locate the Serial number on my new Bernina Koala Cabinet. I called customer service and they told me it was located on the inner left side. It wasn’t.


  29. avatar Alicia
    Oct 31, 2017 @ 19:49:23

    Hi! I was lucky enough to be given a Koala Outback Plus by someone who is moving to an apartment. Her insert doesn’t fit my Bernina. How do I go about getting a new one? There isn’t a dealer near me to go see, is this something that can be done online?

    PS- I *love* it!!!


    • avatar Erika
      Nov 16, 2017 @ 19:38:44

      Hi Alicia! We are happy to hear you love your Koala Outback Plus studio. We recommend calling us at 1-877-496-8060 or stop by your local Koala retailer to order a machine insert for your studio.


  30. avatar sandy smith
    Nov 12, 2017 @ 10:47:44

    I need a owners manual for my koala cabinet serial number 100007558. Could you please tell me where I can get one.
    Thank You
    I really love my koala cabinet


    • avatar Erika
      Nov 16, 2017 @ 19:41:50

      Hi Sandy! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement owners manual.


  31. avatar Carmen
    Nov 12, 2017 @ 14:42:03

    I recently bought a used Koala Outback Plus (made in 2005). The Outback leaf extension fell off in the late owners move and I would like to purchase a replacement. Where can I do this? Also, I would like an owners manual. Is there a pdf available?


    • avatar Erika
      Nov 16, 2017 @ 19:42:41

      Hi Carmen! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  32. avatar phyllis
    Nov 16, 2017 @ 16:57:42

    I am planning to buy the Quilt Mate Plus IV with the XL lift and outback leaf extension from my local quilt shop. I’d like to know what type of warranty comes with this product and where can I obtain a copy. Just want to have all my information before I purchase. Also, does it come with an owners manual?

    If possible please respond by email.




  33. avatar Frances Huston
    Nov 29, 2017 @ 18:27:22

    I have a Bernina Q20 with a Koala cabinet. I was told that there are coasters available to contact you to find out how to obtain them. I also have a Treasure Chest II and the power box is no longer sticking to the cabinet. What do I need to do or is there another way of keeping it attached to the cabinet?


  34. avatar Paula
    Dec 10, 2017 @ 11:32:47

    Looking for the arm that attaches to door and metal arm attaches to leaf when it comes down and holds leaf in place


    • avatar Erika
      Dec 31, 2017 @ 18:08:14

      Hi Paula! Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  35. avatar Jackie
    Jan 07, 2018 @ 16:44:18

    Hi I am wanting to buy a cabinet for my Bernina 880. Can I use the room planner for that model? I don’t know which cabinets to select from the choices. Thank you in advance.


  36. avatar laura Barnes
    Jan 08, 2018 @ 08:42:41

    Could you tell me how I know what model Koala Cabinet I own. I got it in the late 1990s, it was a promotion with Pfaff. I received it free when I purchased a model 7570. I am selling it and need to know the model. I am upgrading because my newer Pfaff does not fit anymore. It is 29 1/4 high with 2 drawers on the right pull out and a serger storage. Hope this helps.
    Sincerely Laura Barnes


  37. avatar Kathleen Taylor
    Jan 09, 2018 @ 12:07:27

    I’m planning to order a Quilt Plus Pro IV studio.
    I own a Bernina 770 QE sewing machine without an embroidery module.
    Do I need to purchase an XL Lift and also an XL acrylic insert?
    I believe that my dealer is set to order a regular lift and a regular acrylic insert.
    I can not find a list of machine that need the XL items, and thus have additional costs.
    Thanks in advance!


  38. avatar Regina
    Jan 14, 2018 @ 17:35:37

    I am in need of replacing 5 wheels on my cabinet. Where do I find the replacement parts? The ones that are broken are plastic with a fixed post of some sort. The fixed post remained in place, but the plastic casing on the wheel that slid into the broke.

    Thus far I have not found a replacement that works.


    • avatar Erika
      Feb 09, 2018 @ 10:33:03

      Hi Regina! Thanks for contacting us. Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  39. avatar Kathleen Johnson
    Jan 18, 2018 @ 12:43:38

    Hi. I understand that the furniture is assembled in the US. Where are the materials sourced? Thank you.


    • avatar Erika
      Feb 09, 2018 @ 14:41:35

      Hi Kathleen! The materials are sourced here in the United States as well.


  40. avatar Diana Fors
    Mar 31, 2018 @ 12:35:21

    I have 6 Koala cabinets. I have recently moved and a wheel fell off one of them. Can I purchase another one or is it covered in the warrantee. I have had it a number of years. I can send a picture to you. Please let me know the next step.


  41. avatar Cindyc
    Apr 07, 2018 @ 07:44:33

    How can I buy replacement parts for my Koala cabinet? The hook that keeps the extension open cracked off. Also, one of my acrylic containers on the left extension section cracked off. Help!!!!


  42. avatar Frances Osmon
    Apr 07, 2018 @ 11:57:22

    I have tried to register on this site. I never got anything come through on my email to confirm it. But, seeing allot of people having trouble with koala pieces of furniture. I am going to make a guess that these pieces is not worth 2 cents. Thank you for the feedback on your items you purchase. I see no phone number for anyone to call these people, And that is a negative in my book. They do not want to fix any item that your purchase.. so, that is not good customer service. This company sounds like bad news!!! Be Leary in purchasing anything from this company!!


  43. avatar Gail
    Apr 14, 2018 @ 17:15:42

    I purchase a koala studio the end of January and it still is not ready. Any idea how long it takes to get one? Tje store qjere I ordered it said 8 weeks….it is getting close ton12 qeeks now.


  44. avatar Lin
    Apr 18, 2018 @ 02:17:41

    When I received my cabinet, the remote and user guide were missing. Customer service said they would Fedex the items same day. I assumed Fedex would take a couple of days. It took six. I expect faster shipping considering the amount I paid for the cabinet. Without the user guide I had to figure out how to install the palette by searching online photos and videos. There was nothing showing which holes on the palette to line up. I simply had to wing it. So frustrating. I highly recommend posting your guides online like your competitors do.


    • avatar Erika
      Apr 25, 2018 @ 19:02:22

      Hi Lin! We are very sorry for the trouble. We appreciate your feedback and will send along to the appropriate team to resolve.


  45. avatar Barbara Godman
    Apr 30, 2018 @ 16:39:30

    I have Koala chair purchased 2002. The caster caps will not stay on. How can I replace the casters?


  46. avatar Christopher B Hatfield
    May 01, 2018 @ 22:23:09

    Need an owners manual for a Koala Cub. Not sure how to position and install the door shelves. W got no manual or instructions from the retailer.

    Also, is it possible to buy a remote for the lift? Not seeing that option anywhere online.

    Finally, not seeing any way to contact Koala for customer service, other than this forum.


  47. avatar Melissa Surface
    May 09, 2018 @ 17:06:31

    My mom needs a new insert for her koala cabinet. Where can I locate the model number to make sure she is getting the correct one?


  48. avatar Pamela S Taylor
    May 11, 2018 @ 14:17:18

    How do you get the thread out of the wheels of the chair?


  49. avatar Deborah Coon
    May 15, 2018 @ 13:40:31

    Do you have an email address to contact customer service, don’t have time to spend on the phone and would like to keep things documented. I have a Koala Sewing Table and we moved and the whole thing is peeling on the sides and the shelves. Would like to know what kind of glue maybe to glue it back down before it rips off.


  50. avatar William Bingham
    Jun 14, 2018 @ 01:44:43

    I too would like an email contact for customer service. I have been told to contact you from my sales center.


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