Koala Studios FAQ’s

Koala Studios FAQ


Q: If I have a Koala Studio, what happens when I buy a new machine?

A: When you purchase a new sewing machine, you can order a new custom cut machine insert. Koala inserts are custom made for your sewing machine make and model and are available in either matching wood or clear acrylic.

If your new machine is more than 22 in. wide or weights more than 50 pounds, then you will need a new Koala Studio with the XL Lift. Lear more about the XL Lift here.


Q: What materials are used to make Koala Studios?

A: The materials used in building Koala Studios were chosen so that each Studio could be made with rounded beveled edges that eliminate sharp edges and corners that snag fabrics. This design element also provides the operator comfort and enjoyment of a beautiful finished piece of furniture.

To incorporate these design advantages, the wood core must be made from a dense, high-grade, 3/4 in. thick fiberboard with no imperfections and shaped with a computer-controlled diamond tip router. Once shaped, the board is then finished with a beautiful, thick vinyl veneer that is hard-wearing, scratch-resistant, water resistant, and easy to clean.


Q: Where are Koala Studios assembled?

All Koala Studios are assembled in our own American Midwest factory that is owned by an American third-generation family run business.


Q: What heights are available for the cabinets?

A: For most Studio models, there are three height options: 29 1/4 in., 32 1/4 in., and 35 1/4 in. The TreasureChest, StorageCenter, and CraftPro can also be built at a height of 38 1/4 in.


Q: What is the best cabinet height for me?

This question is quite personal, and there are several factors that need to be considered when making this decision in addition to a person’s height. One of the biggest challenges our customers deal with are physical issues related to aging that continue to change over time, such as eyesight, flexibility, and possible injuries. In dealing with these challenges, Koala provides several options to meet individual needs that include variables that can be adjusted over time. These variable include adjustable floors, foot control rests, machine lift platforms, and chairs.

Also, it is important to consider if you are only going to use the studio while sitting or if you desire to use it while standing to layout projects and cut fabric. If you want to use it for both sitting and standing, start by choosing the right standing height that meets your personal needs. From there, you will need to order the studio with an adjustable floor, foot control rest, and chair, so that it is ergonomically correct for you while sitting and standing.


Q: Does the Outback Leaf Extension come standard with the cabinet?

No. Not everyone has room for the Outback Leaf Extensions, so it is not automatically built into every studio. But if desired, it will need to be added as an accessory option at the time you purchase your base model cabinet as it cannot be added after the Studio is built and shipped.


Q: If I don’t order an Outback Leaf, can I add one on later?



Q: What do you mean by “Studio”?

More than just a table or storage cabinet, Koala Studios are designed and built to complement your home, as well as inspire creativity. When using a Koala Studio, even when shared with other furniture, we consider this space to be your creative retreat. We also consider a room featuring several Koala models to be a Studio Suite.


Q: What is included in a Base Model?

The base model features are standard with each Studio, but vary on companion models. The base model features on a Studio include: electric glide lift, left and right front doors, notion and fabric palettes, internal adjustable shelves, soft-closing drawers, and built at a standard height.


Q: What are Outback Shelves?

Optional Outback Shelves are designed to be attached below the optional Outback Leaf Extension. They are designed to provide added storage and enable a user to position the Studio in the center of a room to maximize the storage and surface areas, much like a kitchen island.


Q: How should I clean my Koala Studio?

Koala Studios are easy to clean.  We often use Pledge or Windex multi-surface wipes.


Q: Is the finish easily scratched?

The finish is a thick vinyl veneer that is mar-resistant, water resistant, and beautiful. Veneer of this quality has a wonderful richness of color, but is not bullet proof. Take care when using scissors, notions, and other accessories. If ever a component of the studio is severely damaged, it can be replaced and will match perfectly.


Q: Will my machine fit in a Koala Studio?

The vast majority of sewing machines on the market will fit in Koala’s standard machine opening.

For the largest machines- over 22 in. wide and weighing over 50 lbs.- Koala recommends the optional XL Lift. Click here for more information.


Q: What embroidery machines fit in the Koala Artisan Studio?

The Artisan’s Embroidery Module Closet has been designed to fit the Baby Lock Destiny and Brother Dream Machine, as well as all Baby Lock and Brother machines.  It also accommodates most other embroidery modules, but does not fit the Viking Epic.  We recommend confirming with your local Koala retailer to determine the best Studio to fit your machine. Additionally, Bernina 700 and 800 series owners should choose Koala’s BERNINA Studio, available exclusively through BERNINA retailers.


Q: What is the Embroidery Hoop Closet?  Can I add it to my Koala Studio?

We have two different sizes of Embroidery Hoop Closets, the “Standard” and “Artisan” hoop closets.  The “Artisan” hoop closet only fits in the Artisan Studio and is included as a standard feature of the base model Artisan studio. In addition to storing a variety of hoops, the Artisan hoop closet provides limited space for stabilizer storage.

The “Standard” embroidery hoop closet may be added as an optional accessory at the time of order on the QuiltMate, QuiltPro, DualMate, SewMate, TreasureChest, and Bernina Studios when equipped with the “Standard” machine lift.  The “Standard” embroidery hoop closet cannot be added as an accessory to these listed models when ordered along with  XL Lift option. The “Standard” embroidery hoop closet may also be added to the Storage Center and Small Storage Centers.

If you are unsure if this can be added to the model of your choice, please contact your local Koala Retailer for help in customizing your studio.

239 Comments (+add yours?)

  1. avatar Eva Krause
    Jul 07, 2018 @ 13:13:15

    Hi I called two days ago about the glide lift on my table not working, I was told that someone would send me trouble shooting. Have not received it yet. Could you please send me those tips.


  2. avatar Rishi
    Jul 07, 2018 @ 16:38:52

    Hi. I would like to send you a couple of pictures to help identify the model and age of Koala sewing cabinet. Can toy please reply with an email address.

    Thanks… Rishi


  3. avatar Judith A Morris
    Jul 09, 2018 @ 15:22:18

    I moved recently and cannot get hydraulic lift to work. It is positioned at highest level and I am unable to use the hydraulics to position my machine (free-arm) for sewing or for storage. Please advise me on how to fix or unlock this part of my Koala cabinet.


  4. avatar Jay Halloran
    Jul 13, 2018 @ 06:44:56

    How much does a Koala sewing cabinet weigh in total?


  5. avatar Chris Gugisberg
    Jul 19, 2018 @ 11:23:40

    My hydroelectric lift is not working. Neither remote nor mounter control is working. It is plugged in. What do I do?


  6. avatar Bubba Indakitchen
    Jul 19, 2018 @ 20:52:17

    How long do your customers usually have to wait to get questions submitted on your FAQ chat board answered by someone with technical information?


  7. avatar Christy Flowers
    Jul 20, 2018 @ 09:01:40

    My sister (Marcy Mayden) relocated from IND to Summerville SC recently.
    The movers damaged one or two pieces of her furniture. One piece was the top and one piece was the bottom corner.

    Can they be repaired?
    Christy Flowers


  8. avatar Margaret Berger
    Aug 08, 2018 @ 20:56:07

    My cabinent has a ruler on it. It is getting hard to read, as some numbers are wearing off.
    Is this ruler replacable, as it is adhesive.


  9. avatar Linda Stokes
    Aug 09, 2018 @ 19:01:20

    Hello, I’ve been enjoying my Koala since it was delivered in 2011. Lately however, the adhesive trim has begun separating from the cabinet. What can I do to re-attach it? I can send pictures if needed.


  10. avatar cobain
    Aug 10, 2018 @ 03:05:14

    Hi, We are the biggest elevator and escalator parts wholesale center in China, pls visit our website: http://www.escalatorparts.cn if want to buy pats from Otis,Kone,Schindler,Mitsubishi,Canny,Hyundai, etc.


  11. avatar Mona Jones
    Aug 17, 2018 @ 16:50:13

    I had to take my bottom drawer out to get a hoop that had fallen behind thus causing the drawer not to close properly.
    Now I can’t get the drawer in properly.
    Help please!


  12. avatar lianne m houston
    Aug 27, 2018 @ 10:42:54

    Were can I get replacement parts for my Koaka Cub Model# 404518


  13. avatar Elizabeth
    Sep 02, 2018 @ 16:18:33

    I purchased a Koala Sewcomfort chair this week. Do I need to register this product with your company? Also what type of warranty does it have? Thanks!


  14. avatar Jean
    Sep 03, 2018 @ 15:56:36

    Is it possible to purchase a replacement cover for my Koala Sewing Table – Quilt Mate?
    Thank you!


  15. avatar Pat
    Sep 08, 2018 @ 23:02:27

    I need a manual for an older model Koala cabinet. I don’t know how to adjust the old style lift


  16. avatar Suzanne Reed
    Sep 18, 2018 @ 15:41:49

    I have a Koala Treasure Chest Plus IV cabinet, Model #70050015. Serial #100003152. It was recently in storage for about a week or two, and the laminate has separate in two different places. These are locations that cannot be clamped. What product do you recommend to re-adhere the laminate and how do you get it to hold until firm/dry?



  17. avatar Pat Dearing
    Sep 26, 2018 @ 15:26:50

    I recently purchased an Artisian cabinet and cannot find a serial number anywhere on it to register.


  18. avatar Joan
    Oct 04, 2018 @ 14:23:32

    I need a new pneumatic lift for my Koala sewing cabinet model number KCSTOR6. Can you please help me?

    Thank you


  19. avatar Malisa Spivey
    Oct 04, 2018 @ 18:06:58

    Do you sell replacement remotes ?


  20. avatar Barbara Herlocker
    Oct 07, 2018 @ 15:39:41

    The hinge holding the opens the top of the machine to the machine portion of the cabinet cracked in two. How can I get a replacement hinge? It is flush so that the top lies flat when sewing. We can install it.


  21. avatar Bonnie Haskell
    Oct 08, 2018 @ 10:27:52

    Help,please…the flooring installation guy says I need different casters on my new Koala sewing chair that won’t scratch my laminate. Can I change out the casters? I can’t see how the existing casters are removed. Thanks for your help.


  22. avatar Teresa
    Oct 12, 2018 @ 18:43:53

    I just received a Koala G2 sewing cabinet. I do not have a power cord. This cabinet was handed down to me from my mother-in-law. Where can I get a replacement power cord?



  23. avatar Claire
    Oct 14, 2018 @ 14:15:38

    I have an older koala sewing cabinet but just got a new machine, I see the inserts say they fit models from 2009 and later, how do I get a new insert for an older cabinet?


  24. avatar Kathy Frederick
    Oct 19, 2018 @ 11:48:28

    Hi Folks. I really need to know how large the hole is in the top of the Artisan base. Thanks for your help.

    Kathy Frederick


    Oct 31, 2018 @ 07:56:15

    Can you give me an estimate of how much the standard sewing table weighs folded up without any shelves attached to the back or on the doors?


  26. avatar Rita Yarick
    Nov 02, 2018 @ 16:07:39

    I have a Koala sewing cabinet purchased in the late 1990’s or early 2000. The model # is KCSTOW 8 and the number above that is 380797. The insert where the sewing machine sets has a plastic rim around it that has cracked. I cannot find this model # cabinet on your website. I realize it is an old cabinet and probably not made anymore. How do I find this replacement part?

    Thank you,

    Rita Yarick


  27. avatar M Dyroff
    Nov 04, 2018 @ 18:17:04

    The lift is not working on my KBST-29-S-CNM that was purchased in February 2017. I replaced the batteries in the remote, but this did not solve the problem. I can not find any information online to trouble shoot the problem. Can you provide some guidance what I can do, short of buying a replacement lift?

    thank you


  28. avatar CHERYLLYNN LeRoy
    Nov 05, 2018 @ 15:42:48

    Can you recommend a repair person to fix my table. My caster was ripped off in moving it and not sure if the bottom piece can be replaced . 252-259-8111.


  29. avatar CHERYLLYNN LeRoy
    Nov 05, 2018 @ 15:51:35

    Can I call the 800 number for assistance?


  30. avatar Marianne Krell
    Nov 15, 2018 @ 19:27:31

    I have a koala cabinet and I would like to replace that tape measure thing that is in front of the machine as it has worn out over 15 years. How can I get one? I also broke off a plastic compartment thing that was on the door and would like to replace it. Is that possible?


  31. avatar Jean gruber
    Nov 19, 2018 @ 16:29:31

    I need 9 replacements flat head screws for my koala sewing table. I recently moved, the lift up table top had been removed for ease of moving but u cant find the screws. They are about 1/4 in dusnmrter with s felt Phillips head

    Can you please help ?

    Thanks jean


  32. avatar Jean Gruber
    Nov 20, 2018 @ 14:45:04

    I found my screws, but have a broken right lower hinge. Can I get a replacement hinge? Thanks jean


  33. avatar Cynthia Wharton
    Dec 07, 2018 @ 11:16:51

    I recently moved and some of the pieces that hold my small shelves in place on my Bernina Studio were lost/broken. How can I get replacements?



  34. avatar Cathy Sullivant
    Dec 09, 2018 @ 21:29:02

    I just got a new Bernina 590 sewing machine and I need a new insert so my machine will fit into the cabinet I bought years ago. My cabinet is a koala Model Sewmate 407311. Could you please let me know where I can order one to fit my machine and my cabinet.


  35. avatar Signe
    Dec 17, 2018 @ 22:13:46

    I have an older Outback. The insert where the sewing machine sits has a plastic rim around it that is badly cracked and broken. How can I replace this? Is there a model number on the cabinet somewhere?


  36. avatar Wendy
    Dec 18, 2018 @ 09:13:24

    I was wondering what is the length of the sewmate when you have both palettes on and opened


  37. avatar Patricia Scott
    Dec 18, 2018 @ 15:09:44

    I am seeking to purchase a couple of castors for my Koala cutting table (two leaves fold down to a smaller unit). I have tried finding castors elsewhere but they don’t fit. The castors on the leaves appear to be intact, but 2 of the castors on the main cabinet are not. Thanks!


  38. avatar karen miller
    Dec 28, 2018 @ 17:53:09

    I left a message and never heard back. What is the phone number for support. My platform on the cabinet will not raise or lower. It is stuck at the lowest position


  39. avatar Cynthia Farber
    Jan 02, 2019 @ 21:07:16

    The edge of the front of the vinyl is lifting off the cabinet. How can it be fixed?


  40. avatar Katherine Leichtle
    Jan 03, 2019 @ 12:34:44

    Looking for an instruction manual for koala cabinet model KCSEWMATE202.


  41. avatar Frankie Bruhn
    Jan 09, 2019 @ 17:25:15

    I ordered the Koala artisan on Oct. 1st thru the store in my town. When he called it in they said 6-8 weeks. Six weeks went by, Eight weeks went by, Then it would be early December. Next it was either done or shipped to be here on Dec. 25th. It is Jan.9th and the lady at Koala cannot locate Dan? to find out what has happened. Every time the store calls they get someone else and a different story. How can I find out WHEN and WHERE it is. They have ordered one cabinet and so it has to be mine. I have tried to find out and of course I can’t be told what is going on. You have had almost 6,000.00 of my hard earned money and am treated like dirt. What do you have to buy to get some service?. This is causing me chest pains after being in the hospital for blood clot in lungs and finding out I also have cancer in my blood.. I will be dead before I get to see it . If you are unable to keep your end of the bargain you can send my money back. Please someone with some clout, do something. Very disappointed in you. You might want to change your advertising.


  42. avatar Joe Isom
    Jan 11, 2019 @ 09:39:14

    Frankie Bruhn, I have the same problem. I purchased a new machine and a Koala studio on September 26, 2018. I spent a LOT of money. Based on the estimated November shipping date the store provided me, I was worried about receiving it too early, as it was a Christmas present. But my wife was okay with it getting here early. The November date came and went. Then I was told the shipping date would be Dec. 10 at the earliest. Then the first week of January. I just called a couple of days ago, and now it’s Jan. 18. They blamed this latest delay on the increased tariffs. Really? Why is that my problem. They’ve had my money all this time, and if the tariffs have increased the costs of their materials, they should spend whatever is necessary to get the materials needed to finish orders they already have. I’m very disappointed in how this has progressed. I’ve heard nothing but wonderful things about the quality of these studios, so I am looking forward to receiving it so my wife can enjoy it, but it you are a prospective customer reading this, caveat emptor!!


    • avatar Patricia Wong
      Jan 23, 2019 @ 22:27:40

      I have the same delivery problems with my order from September, 2018 that others identified. I paid extra for the home delivery, which did not come until early December, 1018, and was missing 1) the inserts for my expensive Babylock and Viking machines; 2) Remote (which was finally sent) and 3) even the pegs for the shelves.
      It is now almost the end of January 2019 and no word has come on the inserts and pegs to complete my order initiated in September 2018. Very poor customer service and I am regretting doing business with Koala. I could have paid for a custom cabinet locally for the cost of this cabinet. I would not feel so disappointed and helpless in not knowing anything about knowing when this will be resolved.


      • avatar Erika
        Feb 10, 2019 @ 12:12:02

        Hi Patricia, thanks for reaching out to us. Please call our consumer helpline at 1-877-496-8060 to speak with someone about your order.


  43. avatar John P Giammasi
    Jan 21, 2019 @ 16:13:52

    I need instructions on assembling my sewmate II extension table and supports.


    • avatar Erika
      Feb 10, 2019 @ 12:12:43

      Hi John, please contact our consumer helpline at 1-877-496-8060 for assembling instructions for your studio.


  44. avatar Laurie Y Garvin
    Jan 31, 2019 @ 13:08:23

    I can I get a Koala Catalog sent to me?


  45. avatar Jodi Spicer
    Feb 03, 2019 @ 17:45:05

    The lift mechanism and remote will not work. It is plugged in and shows power but does nothing. Any suggestions to try or who do I contact to get it fixed? I live in Fargo, ND


    • avatar Erika
      Feb 10, 2019 @ 12:05:24

      Hi Jodi, thanks for reaching out. Please contact our customer support team at 1-877-496-8060 so we can further assist you.


  46. avatar Cyril Hennum
    Feb 04, 2019 @ 14:38:17

    I ordered a cub plus IV in September and have made six payments and have not received my cabinet. My store has called many times to find out when I can expect delivery. I have two of your cabinets.. one for my Destiny II and one for my babylock serger which arrived when scheduled and gave a Koala cutting station that is 12 years old. I would appreciate an answer. This is terrible customer service and not like Koala.


    • avatar Erika
      Feb 10, 2019 @ 12:04:52

      Hi Cyril, we are sorry for the delay in response. To better assist you, please contact our customer support team at 1-877-496-8060.


  47. avatar Cyril Hennum
    Feb 04, 2019 @ 14:39:36

    I ordered a cub plus IV in September and have made six payments and have not received my cabinet. My store has called many times to find out when I can expect delivery. I have two of your cabinets.. one for my Destiny II and one for my babylock serger which arrived when scheduled and
    have a Koala cutting station that is 12 years old. I would appreciate an answer. This is terrible customer service and not like Koala.


  48. avatar KL White
    Feb 07, 2019 @ 10:46:07

    I’m reading the comments. Do you ever reply to your customers? My hydrolic lift broke. Do you have replacement parts? Will the sewing machine lift mechanism from Rockler work?
    Still waiting


    • avatar Erika
      Feb 10, 2019 @ 11:55:13

      Hi KL White, thanks for reaching out. Please call our consumer helpline at 1-877-496-8060 to speak with someone about ordering replacement parts.


  49. avatar Susan VanOphem
    Feb 10, 2019 @ 10:57:12

    My daughter inherited her cabinet and we have questions on the model and how to use some of the stuff. She’s fresh out of college and is a costumer on a national tour. After the tour she is so excited to come home and start sewing on her new cabinet.


    • avatar Erika
      Feb 10, 2019 @ 11:53:20

      Hi Susan, thanks for reaching out. We recommend visiting your local Koala Studios retailer to learn more about the cabinet she inherited: http://bit.ly/2nmgTWr Or you can talk with one of our in-house experts at 1-877-496-8060.


  50. avatar Pat C
    Feb 13, 2019 @ 11:32:40

    I recently moved and when setting my Koala Dualmate back up, I noticed that a cable had slipped about a half inch on one side of a sewing machine tray lift. How do I fix that?


    • avatar Erika
      Feb 28, 2019 @ 17:10:43

      Hi Pat, thanks for reaching out. Please call customer support team at 1-877-496-8060 so we can further investigate your particular situation.


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